Technical Account Manager

Technical Account Manager

Location:

• Belgium
• Hungary
• Italy
• Netherlands
• Poland
• Portugal
• Spain
• Sweden
• United Kingdom

Work Arrangement: Hybrid (Remote/Office)

Job Type: Full-time

Employment Type: Permanent

We are looking for people who want to shape the digital world of tomorrow together with us.

Because — we enable digital transformation!

Welcome to Siemens Digital Industries Software. We are a dynamic, modern and steadily growing software company that already delivers tomorrow's technologies and innovations to our customers today. Backed by the strength of a company like Siemens, a wide range of opportunities emerges — opportunities we want to explore together with you.

We are the software pillar of Siemens. We take ownership, support and assist our clients in all questions related to software — with a focus on various industries. With the world's most comprehensive portfolio in industrial software.

Would you like to contribute actively, think in new ways, and help shape digital transformation? Then apply now and start your future with us — as an Account Orchestrator, you will enable innovation and connect people!

Position Overview

As a Technical Account Manager (TAM), you are acting as a strategic partner for our key customers and their first touchpoint when it comes to defusing complex challenges and implementing sustainable solutions.

You play a central role in demanding projects, where you analyze the root causes of problems, develop solution strategies, and ensure their successful implementation. You act as the primary interface between our customers and our internal teams, including product development and support.

Your goal is to build and maintain long-term customer relationships by acting proactively and ensuring that our customers derive maximum value from our solutions.

We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Area of Responsibility

• Strategic Problem Analysis & Solution Development
  • Delve deep into customers' projects to identify critical bottlenecks and challenges.
  • Develop tailored solution strategies and coordinate implementation with internal expert teams.
• Issue Management & Crisis Resolution
  • Handle customer issues confidently.
  • De-escalate situations and guide all parties toward goal-oriented solutions.
• Peer-level Communication
  • Communicate confidently and persuasively with stakeholders ranging from technical experts to C-level executives.
  • Build trust through clear and precise communication.
• Cross-Product Expertise
  • Develop a broad understanding of the Siemens product portfolio.
  • Ask the right questions and involve the appropriate experts to accelerate problem resolution.
• Proactive Relationship Management
  • Build long-term customer relationships.
  • Identify potential challenges early and address them before they become larger issues.
• Internal Clearing
  • Serve as the central point of contact for customer-related inquiries.
  • Ensure seamless internal coordination for efficient problem resolution.

Your Qualification & Experience

Professional Experience

• Solid professional experience in a customer-facing software role, preferably in large organizations.
• Understanding of enterprise software implementation challenges.

Examples include:

• Technical Consulting
• Technical Sales
• IT Project Management
• Support experience with the Digital Twin concept (e.g., Teamcenter)
• Performing proof of concepts
• Defining requirements and deployment scope
• Participating in software selection processes

Organizational Understanding

• Experience working within complex organizational structures and large companies.

Hands-on Mentality

• Enjoys getting actively involved in complex technical problems.
• Willing to investigate root causes.

Active Listening & Communication

• Excellent communication skills at all levels (up to C-Level).
• Ability to remain calm and constructive during difficult conversations.
• Ability to clearly communicate solutions.

Resilience

• Strong emotional intelligence.
• Adaptability.
• Collaborative approach to cross-functional problem solving.

Language Skills

• Fluent business-level English required.
• Spanish or Italian is a plus.

Travel

• Occasional travel required (approximately 10–20%).

Why Us

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy.

Together, 30,000 people across more than 200 countries build technology that shapes the real world.

You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader.

We're committed to equality and inclusion, and we hire based on merit, skills, and impact.

Bring your curiosity and creativity and help us shape tomorrow!

Our Commitment to Equity and Inclusion

We value equal opportunities and welcome applications from people with disabilities.

At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders.

Let's foster a culture of creativity and innovation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.

Compensation & Benefits

Salary

• United Kingdom: £65,700 – £115,100
• Spain: €65,100 – €104,200
• Italy: €59,900 – €98,800
• Belgium: €78,700 – €141,700

Salary ranges for the remaining countries will be provided by Talent Acquisition.

This role is also eligible to earn incentive compensation.

The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training.

Benefits

Siemens offers health and wellness benefits to employees. Benefits vary by country and are available through the local Siemens benefits program.