Team Lead, House Brands - Sales

Title: Temporary CC Team Lead, House Brands - Sales

Location: US-Remote

Category

Customer Service/Support

Hiring Manager

Gia Gagliardi

Type

Temporary Full-Time

Job Description

Temporary CC Team Lead for House Brands - Sales

Location: Remote

Company: World Travel Holdings

About the Role 

The CC Team Lead for House Brands Sales is responsible for ensuring their sales team achieves performance standards by elevating the customer experience, growing repeat bookings, retaining and developing talent, building strong relationships and fostering engagement in a virtual environment.

Responsibilities:

• Stay informed of current business needs and rally your team to meet priority objectives
• Effectively lead and facilitate individual and group coaching sessions
• Adapt and personalize coaching techniques to maximize the output of each team member
• Analyze data to initiate corrective action discussions in a timely and consistent manner
• Motivate your team by fostering an environment that drives performance, where employees feel empowered and are recognized often for their efforts
• Utilize webcams and other screen sharing technology to drive engagement
• Manage conflict by addressing the matter timely; find common ground and obtain resolution with minimal disruption
• Demonstrate a core understanding and application of company processes and policies, leverage tools, and evangelize best practices
• Seek out, identify and share opportunities to grow our repeat customers
• Drive improvement by making recommendations to leadership based on observations and team feedback
• Participate in or lead special projects as needed

Qualifications:

• Experience supporting or leading a loyalty focused, sales team in a fast-paced virtual call center environment
• Master of supplier online portals
• Relationship selling competency; a solid comprehension of sales and service methodologies for both inbound and outbound interactions that lead to loyalty
• Strong interpersonal skills: work with various personalities, good listener and foster open dialogue
• Managerial courage; able to provide direct and actionable feedback to others
• Drive for results; take initiative, action-oriented, and ambitious
• Exceptional written and verbal communication skills
• Tech savvy; able to learn systems quickly
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams)
• Self-management mastery; complete tasks while maintaining attention to detail and accuracy
• Extremely dependable, available to work any schedule based on business hours, and work a minimum of one weekend day (schedules are subject to change)

Eligibility

• Employees must be in their current role for at least six months and meeting role expectations.
• No written warnings in the past six months, including attendance or performance‑related warnings.

Compensation

Estimated Pay Range: $17.50 hourly.
 

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.