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Date Posted
Today
New!Remote Work Level
100% Remote
Location
Remote in OH, PA, FL, NC, SC, GA, MS
Job Schedule
Full-Time
Salary
$19 - $23 HOURLY
Benefits
Professional/Career Development 401k Matching/Retirement Savings Dental Insurance Health/Medical Insurance Life Insurance Vision Insurance Paid Community Service Time Paid Holidays Paid Sick Leave Paid Vacation Health & Wellness Programs
Categories
About the Role
Systems Support Specialist I
Remote/Hybrid: 100% Remote
Employment Type: Full-time
Eligible Locations:
- Ohio
- Pennsylvania
- Florida
- North Carolina
- South Carolina
- Georgia
- Mississippi
Salary: USD $19.00–$23.00 per hour
Department: Service
Job Description:
Join Toshiba America Business Solutions as an Systems Support Specialist I working remotely.
Responsible for client systems support (remote) troubleshooting and array of routine technical problems related to networks, connectivity, systems and applications.
What You'll Do
- Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related). Gather call information in order to identify root cause analysis of the problem.
- Work with customers to resolve technical issues.
- Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
- May be required to visit customer site occasionally.
- May provide support and training to customers in loading drivers, adding workstations, software applications and other instructional use information.
- Stay abreast of current technology, through reading and formal training, webinars and research.
- Complete required Company training as assigned.
- Prepare and submit all required paperwork in an accurate and timely manner.
- Perform other related duties as assigned.
What You’ll Bring
- High School Diploma or GED.
- Minimum 1-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry. Comfortable with installation and upgrades to network systems/equipment.
- Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
- Must be customer service oriented.
- Valid Driver’s License and must be able to travel to sites periodically.
Earn Well
- Hourly range $19.00 to $23.00 depending on experience.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
- Generous paid holidays, vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.