Support Engineer II

Title: Support Engineer II

Location: Remote, United States

Employee Type:
Contract

Remote:
Yes

Location:
Virtual, OH, US

Job Type:

Pay Range:
$25 - $30 per hour

Job Description:

Job#: 3036704

Job Description:

JOB DESCRIPTION

Title- Support Engineer

Location: Remote

Pay: 25-30 hourly

Hours Midnight-8am

THIS IS A 3RD SHIFT POSITION, MONDAY–FRIDAY: NIGHTS (MIDNIGHT – 8AM), ROTATING WEEKENDS AND HOLIDAYS

GENERAL FUNCTION:

Responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. Provides troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. Assists with the deployment of new software to various test and production environments.

Maintains accountability for identifying, assessing, managing, monitoring, and reporting risks of all types by following established policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor, support, and troubleshoot production schedules and workflow for operating issues such as failures, degradation, and dependency-related delays using various monitoring tools
• Triage basic issues and take corrective action to ensure system availability and minimize downtime
• Ensure production schedules are completed on time and issues are properly managed
• Follow established procedures while identifying opportunities to improve processes and efficiency
• Develop a strong understanding of production schedules, job flows, and service level deadlines
• Resolve moderately complex issues and processing delays
• Complete checklists and turnover logs for audit compliance
• Assist with troubleshooting remote file and data transmission issues (SFTP)
• Identify recurring problems and recommend improvements to senior technicians or management
• Maintain technical documentation and standard operating procedures
• Provide daily support to users and development teams
• Continue to build technical knowledge through hands-on experience and available resources
• Collaborate with senior staff and team members as needed
• Perform additional duties as required

SUPERVISORY RESPONSIBILITIES:

None

REQUIRED SKILLS

Must Haves:

• Ability to work 3rd shift (midnight – 8AM) in a 24/7 environment, including weekends and holidays
• Experience with IBM scheduling
• JCL (Job Control Language), including job restart knowledge
• Strong mainframe knowledge
• Experience with ROSCOE

Nice to Haves:

• Production Control experience
• Secure File Transfer Protocol (SFTP)
• IBM Tivoli Workload Scheduler (TWS)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. 

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. 

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.