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Support Engineer

Allium Labs

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  • Date Posted

    Today

    New!

  • Remote Work Level

    100% Remote

  • Location

    Remote from Anywhereicon-everywhere.png

  • Job Schedule

    Full-Time

  • Salary

    We're sorry, the employer did not include salary information for this job.

  • Benefits

    Health Insurance Dental Insurance Vision Insurance Life Insurance Dependent Health

  • Categories

    IT,  SQL,  Software Engineer

  • Job Type

    Employee

  • Career Level

    Experienced

  • Travel Required

    No specification

  • Education Level

    We're sorry, the employer did not include education information for this job.

About the Role

Title: Support Engineer

Location: Remote

Department: GTM

Job Description:

Full time

What You'll Do

  • Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka)

  • Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance.

  • Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.

  • Develop internal tools and scripts to automate troubleshooting and improve customer response times.

  • Write clear documentation and knowledge base articles for customers and internal teams.

  • Partner with the GTM and product teams to translate customer pain points into actionable insights.

  • Participate in daily syncs to discuss ongoing issues, progress, and improvements.

     

What You’ll Bring

  • Fluency in SQL — you can confidently write, optimize, and debug complex queries.

  • Experience providing technical support for a SaaS or data product.

  • Familiarity with APIs, data connectors, and ETL tools.

  • Comfort with scripting or automation in Python, Bash, or similar languages.

  • Strong understanding of Linux environments and command-line tools.

  • Excellent communication and documentation skills — you can explain complex concepts simply.

  • A proactive, empathetic approach to customer relationships.

  • The ability to work independently and take full ownership of issues from report to resolution.

Bonus Points

  • Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools.

  • Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.).

  • Experience in debugging API or integration issues across cloud environments.

  • Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.).

  • Experience with message queues and event buses (Google Pubsub, Kafka etc)

Administrative Benefits

Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents

Note: The sun never sets on Allium - we hire from any geographical location as long as you are willing to overlap 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET. We have people based in New York, Seattle, Singapore and Australia

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