Supervisor, Patient Financial Support

Title: Supervisor, Patient Financial Support

Job ID: 7443452461
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: 
Facility: Corporate Revenue Cycle
Department: Rev Cyc Patient Advocacy
Location: Work From Home, US
Union Position: No
Salary Range: $ 26.46-39.67 USD

Purpose:
Do you have experience assisting patients with their financial obligations and billing inquires?  Are you looking to grow your career?  UPMC is hiring a full-time Supervisor, Patient Financial Support to support the Patient Advocacy department.  This position would work Monday through Friday from 8:00am until 4:30pm.  The position is eligible to work from home.

The Supervisor, Patient Financial Support manages coordination and supervision of the patient finance support staff.  They direct interaction with physicians, personnel from other practice plans and hospitals, and staff supporting the billing, collections and customer service functions.

If you are looking to grow your career in patient advocacy and financial assistance, apply today!

Responsibilities:

• Assist management in the development and guidance to staff in their daily activities.
• Engage in open communication with appropriate personnel regarding information system, regulatory updates and/or enhancements, and participate in the training of staff.
• Perform random audits of staff work to monitor performance and quality.
• Provide timely performance evaluations for staff.
• Establish and support annual goals and objectives for Patient Financial Support team.
• Investigate issues presented by management/leads/staff and provide timely feedback as appropriate on resolution.
• Act as a resource to address patient (or family) needs, concerns, or questions.
• Implement policies and procedures related to Patient Financial Support workflows and processes.
• Strive to streamline and seek opportunities as needed to improve efficiencies.
• Monitor team performance criteria for all Patient Financial Support functions.
• Engage in open communication with Training and Development management regarding all updates and enhancements and ensure appropriate training of all staff.
• Manage staff of employees, adhere to Human Resources policies and procedures, and provide timely performance evaluations for supervisors and all direct report staff.

Qualifications:

• Bachelor’s degree in healthcare administration, finance, or related field and 1 year of experience in healthcare billing, registration, or patient business services OR High school diploma/GED equivalent and 3 years of experience in healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.

  Licensure, Certifications, and Clearances:

• Act 34

  UPMC is an Equal Opportunity Employer/Disability/Veteran