Supervisor - Indirect Lending Processing

Title: Supervisor - Indirect Lending Processing (Remote in CA only)

Location: Remote CA 95826, USA

Job Description:

Job Title: Sup - Indirect Lending ProcessingStatus: ExemptReports to: Director - Consumer LendingDepartment: Dealer Services OperationsJob Code: 5021Pay Range: $85,100.00 - $88,000.00 AnnuallyLocation: RemoteWHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHO YOU ARE:You lead indirect loan processing operations day to day, ensuring loans are processed and funded accurately, efficiently, and in full compliance while meeting service levels and delivering a consistent dealer and member experience. You are a hands-on and people-focused operations leader who builds high-performing teams, drives accountability, and balances productivity, quality, and risk management in a fast-paced indirect lending environment. You create structure across workflows and partnerships by coaching your team, monitoring performance trends, and collaborating with internal and external partners to resolve issues, reduce risk, and continuously improve operational outcomes.WHAT YOU'LL DO:

Coach, develop, and motivate staff through onboarding, training, performance management, and timely feedback to achieve team goals.
Maintain a collaborative, service-focused work environment; ensure work is completed timely, accurately, and in accordance with policy and procedure.
Direct daily operations to meet service levels and quality standards, including queue management, work allocation, and adherence to control checkpoints.
Stay current on credit union policies, procedures, and process changes; communicate updates and expectations to staff.
Provide routine performance and operational updates to the department manager according to established timelines.
Build effective partnerships with internal and external stakeholders that support inclusion, learning, ownership, and alignment with Golden 1’s mission, vision, and values.
Support staffing schedules, timekeeping, workload balancing, documentation, and routine personnel reporting.
Monitor productivity and quality; conduct check-ins and quality huddles to address trends and reinforce expectations.
Oversee processing and funding workflows (including delegation and queue management) to ensure accurate, compliant, and timely completion.
Provide processing and funding support as needed to maintain service levels.
Promote engagement and retention by supporting development and modeling Golden 1’s mission, vision, and values.
Ensure adherence to policies, procedures, and risk standards; manage escalations and support resolution of complex transactions.
Quality Control, Risk & Compliance
Lead quality control activities (quality huddles, trend reviews, root-cause analysis, and corrective action) to strengthen consistency and reduce credit/operational risk.
Maintain working knowledge of applicable lending requirements and controls relevant to indirect lending (including consumer protection and financial crime compliance expectations).
Safeguard member and employee information in accordance with internal controls, audit requirements, and regulatory standards.
Identify operational risks; recommend and maintain controls aligned with the credit union’s risk appetite and department standards.
Develop and maintain procedures, job aids, and training materials to support consistent execution and audit readiness.
Investigate and resolve member and dealer partner concerns; document outcomes and identify systemic improvement opportunities.
Maintain confidentiality of employee and member records and appropriately support audit and compliance requests.
Projects, UAT & Process Improvement
Lead and support projects impacting indirect processing (new products, dealer/vendor onboarding, system enhancements, and process changes).
Support user acceptance testing (UAT) and system upgrades by documenting impacts, validating results, and recommending efficiencies.
Analyze workflow and performance data to identify bottlenecks and implement sustainable process improvements.
Partnerships & Cross‑Functional Collaboration
Partner with Dealer Relationship Managers to support dealer performance, resolve escalations, and reinforce program expectations.
Collaborate with Underwriting, Compliance, Risk, Training, Technology, and leadership to align execution with strategy and resolve operational issues.
Maintain effective relationships with vendors and system providers to support reliable operations and successful implementation of enhancements.
Reporting & Communication
Provide weekly, monthly, and quarterly reporting on volume, productivity, quality, and trend drivers; communicate risks and mitigation actions.
Respond to escalated inquiries from members, dealers, and internal partners; communicate decisions, expectations, and outcomes clearly and professionally.
Additional Responsibilities
Support training delivery, communications, and operational updates as needed.
Participate in special assignments and strategic initiatives that impact Dealer Services Operations and indirect lending.
Perform other duties as assigned.
Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICIATIONS AND PREFERENCES:

Bachelor’s Degree or equivalent work experience required
7+ years or more years of consumer lending experience with progressive responsibility, including work in a judgmental lending environment where a loan origination system is used to support decisioning required and
. Prior supervisory experience preferred

WHY JOIN US:Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.