Specialist III

Title: Specialist III (Part Time)

Location: Bennion United States

Job type: Part Time

Salary: $17.16 - $18.78 Hourly

Job Type: Part-Time Staff

Job Number: 202500661

Division: Business Services

Department: Cashier Services

FLSA: Non-Exempt

Job Description:

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

This position serves as the primary point of contact for student accounts and other various types of financial and accounting transactions and is responsible for accurate transaction processing, providing excellent customer service, preparing financial documents and reports, and maintaining the security of all assets within a secure office area. This position may train other cashiers, oversee the work of part-time cashiers, and be alone and/or without supervision at times. Traveling to and working at various campuses may be required. Scheduled work hours are based on department needs and may vary.

This position will be expected to work afternoon and/or evening shifts, as needed. This position offers flexibility around your schedule.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Receive payment and post transactions in students’ accounts, finance, & campus card accounting systems, accurately entering the related financial information (amounts, detail codes, descriptions, indexes, accounts, etc.), in-person, over the phone, and from the mail.
• Complete numerous types of transactions using various methods of payment.
• Demonstrate proper cash handling procedures.
• Count and balance a cash drawer daily. Responsible for the security and correctness of large sums of money, at times.
• Count and balance cash receipts to a computer system report at the end of the shift.
• Maintain a complete and accurate change fund, which includes making change for College departments, documenting the exchange of money, and ordering change from the bank.
• Issue and retain receipts for all transactions.
• Prepare bank deposits and manifests and ensure they are ready and complete for pickup for armored car transport to the bank. Responsible to take deposits directly to the bank on holiday weekends.
• Check in and out cash drawers from the safe, verify their amounts, and fill out paperwork to document.
• Prepare the cashier daily recap report in Microsoft Excel.
• Collect and file receipts, document copies, and other related transaction records and provide these to auditors when needed; properly destroy unneeded documents with confidential information.
• Develop and write procedures and other training materials.
• Train other cashiers and oversee the work of part-time cashiers.
• Customer service: 
  • Respond to inquiries in person, on the phone or via email regarding student accounts, registration, financial aid, payment history, and refund status requests. 
  • Answer general College questions and direct students to appropriate department(s) for help. 
  • Resolve customers’ problems and make judgements on when to escalate more difficult problems to the supervisor.
• Student account research and reconciling.
• Research of department, sponsor, and student records.
• Update student mailing address changes.
• Responsible for the security and completeness of a cash drawer.
• Responsible for opening the shift, which includes deactivating security alarms and unlocking the vault and safe, issuing cash drawers to other cashiers, and verifying cash drawer amounts.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum qualifications

• At least one (1) year of direct work experience.
• High school diploma or equivalent.

Preferred Qualifications

• Two (2) or more years of direct work experience 
• Spanish speaking is preferred.
• Experience working in higher education.
• Customer service experience.
• Cash handling experience.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.