Specialist, Broadband

Title: Specialist, Broadband

Location: Remote, Texas

Full time

Job requisition id REQ356633

Job Description:

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow-up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets.

Job Responsibilities:

• Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
• Conduct post-sale follow-up interactions to support customer satisfaction and service retention
• Manage communication of service benefits and address customer inquiries to facilitate informed decisions
• Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets

Knowledge, Skills and Abilities:

• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)

Licenses and Certifications:

• Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay: $30,000.00

Annualized Incentive Target: $48,600

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! 

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.