Software - Localization Coordinator

Title: Software - Localization Coordinator -

Location:  East Lansing, Michigan

Hybrid 

Job Description:

Why You'll Love Working Here:

Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.

We are a technological melting pot, composed of nearly 300 uniquely skilled human beings that will continue to stretch your comfort zone - but in a good way. And speaking of comfort, who doesn't love to show up to work in jeans, eat free snacks, and drink free pop?

With great products and maybe even better people behind them, we are always looking for passionate, fun, and hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We'd love to chat.

POSITION OVERVIEW

TechSmith is looking for a Localization Coordinator to lead our localization journey from the ground up. In this role, you'll serve as the internal subject matter expert, designing best-in-class workflows and managing a scalable vendor network to ensure our products speak the language of our users. We need a process-oriented leader who can balance the technical side of translation management with the interpersonal side of cross-functional advocacy across all departments. By fostering these internal partnerships and championing global best practices, you will play a pivotal role in shaping our international growth strategy and ensuring a seamless experience for our customers worldwide.

RESPONSIBILITIES

• Process Ownership
• Design and implement scalable, cost-efficient localization processes that align with the localization model of maturity and TechSmith's business goals
• Partner with teams across the organization to provide expert guidance on localizing products, marketing, and new customer-facing systems
• Train internal teams in localization best practices to reduce churn and ensure localization efficiency
• Company-wide Coordination
• Coordinate across teams to manage priorities, due dates, and vendor capacity
• Act as a central hub for all departments to ensure assets are "localization-ready" and deadlines are met
• Keep stakeholders informed regarding project status, potential impediments, and risk mitigation strategies
• Vendor Relations
• Oversee day-to-day vendor relationships, acting as the primary point of contact to ensure project alignment and quality standards
• Proactively negotiate contracts and pricing models to ensure competitive rates and budget efficiency
• Localization Budget
• Manage all localization invoicing, budgeting, and vendor payments
• Provide teams with quarterly budget summaries and project-specific spend analysis
• Generate cost projections for new projects to ensure informed decision-making across the company

REQUIRED SKILLS AND BACKGROUND

• A bachelor's degree in communication, business, project management, or a related field OR
• 2-3 years of experience in localization, project management, or a related area
• 6 months of localization management or multi-language project management
• Ability to work effectively with multiple stakeholders and vendors
• Strong organizational and planning skills to manage multiple projects simultaneously
• Ability to manage all aspects of a project, including planning, work estimates, stakeholder communication, timelines, execution, etc.
• High attention to detail to ensure the accuracy, quality, and always on-time aspect of localized content
• Ability to design once-and-done localization processes that efficiently meet the needs of individual teams and departments
• Able to effectively manage and adhere to localization budgets
• Ability to effectively communicate and collaborate with Engineering, Marketing, Customer Education, Sales, HR, and others as necessary
• Willing and able to work in a hybrid role, 20% of the time in office. (one day per week)

PREFERRED SKILLS AND BACKGROUND

• Proficient in one or more foreign languages
• Proficient in agile project management
• Experience supporting software development in an agile environment
• Experience with WordPress

Compensation and Perks:

• At TechSmith, we love our employees and reward outstanding performance with bonuses and company recognition. Our generous benefit pack includes:
• Competitive pay
• Health Insurance - Significant employer contributions toward premiums
• Health Savings Plan
• Dental Insurance - Employer paid premium
• Vision Insurance - Employer contributions toward premiums
• Retirement - 401(k) - Employer Match
• TechSmith is excited to offer company equity via an Employee Stock Ownership Plan (ESOP) as part of our comprehensive benefits package for full time employees
• Tuition Assistance
• Student Loan Repayment Assistance
• Paid Parental Leave
• Employee Assistance Program
• Disability Insurance - Employer paid premium
• Life Insurance - Employer paid premium
• Generous PTO, Sick Time, Holiday Time, Volunteer Time
• Company sponsored events, gifts, food, etc.