Software Engineer, Observability

Title: Software Engineer, Observability

Location: San Francisco

Department: Engineering

Job Description:

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.

Let's build the future together!

WHAT YOU'LL DO:

In this role, you will build, integrate, and evangelize observability platforms and solutions for our products and internal systems. You will drive adoption of these solutions and ensure they drive value for the company.

Your core responsibility in this role is to build and deploy observability solutions that make our products highly available, scalable, reliable, observable and delight our customers.

IN THIS ROLE, YOU WILL:

• Help build a great product that improves productivity of engineers across the globe by several orders of magnitude
• Design and build observability solutions for collection, delivery, analysis, and visualization of metrics, logs, and traces
• Work with engineers, designers, product managers and customer support to instrument and implement observability into our products and internal apps
• Build orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog, Grafana), as well as build custom solutions that meet our unique needs
• Be involved in the development of scalable, distributed software systems that support globally distributed customer base
• Coach and mentor other SWE; Provide leadership in iteratively defining & refining development processes as the team grows

THE SKILLSET YOU'LL BRING: 

• 3+ years of related professional experience, 2+ years working on a mission critical platform with high-availability requirements
• Experience with containerization (e.g. Docker, Kubernetes), infrastructure as code (e.g. Terraform) and observability (e.g. Datadog, Stackdriver, Wavefront, Grafana) stacks
• A strong understanding of system availability, resiliency, and recoverability
• Strong organizational skills with high attention-to-detail and able to work independently with minimal supervision
• Ability to thrive in a high-energy, high-growth, fast-paced, entrepreneurial environment. Willing to learn new skills and implement new technologies

BONUS POINTS:

• Familiarity with TypeScript and Node.js backend development
• Familiarity with React frontend web development
• Experience with observability platforms and tools like Datadog, Grafana, etc..

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.