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Social and Engagement Specialist
Akraya
Date Posted:
8/14/2025
Remote Work Level:
100% Remote
Location:
Remote in New York, NY
Job Type:
Employee
Career Level:
Experienced
Travel Required:
No specification
Education Level:
We're sorry, the employer did not include education information for this job.
Salary:
$30 - $32 Hourly
Categories:
Benefits:
Career Development
About the Role
Social & Engagement Specialist: 25-05638
New York, NY 95054
Job Category: Administrative, Clerical & Support
Job Number: 25920730
Country: US
Job Description
Primary Skills: Content-Creation-Advanced, Community-Engagement-Intermediate, Troubleshooting-Advanced, Communication-Expert, Data-Analytics-Beginner
Contract Type: W2 only
Duration: 12 months
Location: New York, NY - Fully Remote - EST hour
Pay Range: $30 - $32 per hour on W2
Job Summary:
We are seeking a Bilingual Social Media & Engagement Specialist to engage and support our creative user community across key social platforms like Facebook, Instagram, X, and YouTube, primarily assisting Spanish-speaking customers. Successful candidates will collaborate closely with product teams, possess an adeptness in content creation, and deliver excellent community support through high-quality responses. This role is critical in ensuring our customers' success and satisfaction by maintaining an exceptional level of quality, empathy, and integrity in all interactions.
Key Responsibilities:
- Deliver high-quality, proactive content and conversation to Adobe customers on social media and messaging apps.
- Respond to and resolve user queries related to assigned domains and products.
- Collaborate with product teams and community experts to resolve complex issues.
- Identify and communicate top emerging issues to partners and stakeholders.
- Serve as a mentor for team members, enhancing their communication and interaction skills.
Must-Have Skills:
- Proficiency in Spanish and English, with strong writing skills in both.
- Experience in content creation and social media engagement.
- Advanced troubleshooting skills and ability to collaborate with diverse teams.
Industry Experience:
Prior experience in creative fields or using Adobe apps and services is preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!