Service Liaison Officer

Title: Service Liaison Officer

Location: Denotes All UK Locations, United Kingdom

Department: Marketing

Job Description:

Overview

Service Liaison Officer – Maternity cover

This is an exciting opportunity to join a successful central team supporting an organisation committed to improving the lives of people across England and Scotland.

Change Grow Live is a national health and social care charity that believes in people and supports tens of thousands each day to change direction, grow, and live life to its full potential.

As a Service Liaison Officer (maternity cover), you will play a vital role in supporting this transformation, ensuring our services feel informed, connected, and supported.

In this role, you will work closely with more than 120 services across the UK, building strong relationships and providing proactive, consistent communication. You will be a key contact for services seeking support and guidance, helping them navigate communications resources, gathering insights, supporting new service mobilisations, and coordinating updates to our design‑to‑print platform. You will also work closely with colleagues across the wider Communications Team and provide project support to our Service Communications Partners where required.

Location: Remote working with travel to Brighton and London offices.

Hours: Full Time 37.5 hours per week

Full Time Salary: £30,134.90 - £34,214.21 (pro rata if part time) 

Contract Type: Fixed Term until the 11th of June 2027

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• Act as a central point of contact for services across the UK, building and maintaining strong professional relationships with services.
• Respond to service requests submitted via our Request Form and other channels, scoping, filtering and coordinating viable tasks and project briefs via Microsoft Planner and Trello.
• Support the Communications Team Leader with updates and improvements to the Connect Marketing design-to-print portal.
• Proactively develop engagement with services, providing regular outbound communications to Marketing Champions and Service Managers where appropriate.
• Project manage key elements of new service mobilisations.
• Monitor stock levels and order service clothing, merchandise, and materials to the warehouse.
• Attend regular team meetings and collaborate closely with colleagues across the Communications Team.
• Provide administrative support to the Service Communications Partners on projects and service mobilisations.
• Coordinate specific service campaigns, monitor and evaluate performance, feeding insights back to the Lead Communications Partner.
• Uphold the quality and standards of the Change Grow Live identity, ensuring all communications align with audience insights, brand guidelines, tone of voice and organisational values.

About you:

• Have a strong understanding of excellent communication and planning
  principles, with a proactive and positive “can-do” attitude.
• Be highly organised and able to work effectively in a remote environment, participating in regular meetings.
• Possess strong attention to detail and the ability to prioritise work that delivers the greatest impact.
• Have experience of engaging with a wide range of stakeholders.
• Demonstrate excellent written and verbal communication skills, with a positive and professional tone.
• Have experience of using via Microsoft Planner and Trello.
• Remain responsive to incoming requests while staying focused on supporting long-term organisational priorities.
• Balance local pressures and relationships while maintaining consistency with national standards and brand guidelines.
• Be a proactive self-starter, a strong team player, and able to work independently and remotely.
  Be committed to continuous improvement and personal development, including participation in training.

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” (allocated pro rata / based on full time hours)
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous Refer-a-Friend Scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)
CGL points 26 to 30 (£30,134.90 - £34,214.20)

ILW / OLW /Fringe
N/A - Outside London Weighting Area

Interview Date
27/4/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Charlie Price | charlie.price@cgl.org.uk