Service Desk Specialist I

Title: IHT Service Desk Specialist 1

Location: Boise, Idaho (Partial Remote)

Role Overview

This role provides Tier 1 technical support and troubleshooting assistance to end users via phone, email, and chat. The specialist is responsible for documenting issues, resolving hardware and software requests, and escalating complex problems to specialized technical teams. The position begins with on-site training before transitioning to a hybrid schedule.

Key Responsibilities

• Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
• Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
• Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.
• Accurately document all customer interactions in the ticketing system.
• Escalate and route unresolved requests to appropriate secondary technical teams.

Preferred Qualifications

• 1+ years of enterprise help desk or service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.
• Technical knowledge of Windows 10, VDI environments, Microsoft Office 365, mobile devices, and enterprise ticketing software.
• A basic understanding of Active Directory tools, group policies, and user account management.
• Prior experience in large enterprise environments, such as healthcare, financial, or tech institutions.
• Communication and phone-based customer service skills.

Work Schedule

The work model requires on-site presence during the initial training period of 4 to 6 weeks. Following training, the schedule transitions to a hybrid model with one day per week on-site and the remaining days remote.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Boise, ID, US

Job Type:

Pay Range:

$15 - $20 per hour

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