Senior Travel Services Coordinator

Senior Travel Services Coordinator 

Ottawa, ON

Job Type

Contract

Industry

Non-Profit and Charities

Language

English,French

Salary

- 31.05 per Hour

Specialization

Executive and Management

Vacancies

Existing Vacancy

Job Description

Our client, a respected national non-profit organization, is seeking a highly organized and adaptable individual to join their team as a Senior Travel Services Coordinator. In this hybrid role, you’ll support critical service operations, contribute to continuous process improvement, and help maintain strong internal coordination and external partnerships. If you're detail-oriented and enjoy supporting mission-driven initiatives, this could be the ideal opportunity for you.

Key Responsibilities:

• Coordinate and track the delivery of service plans, ensuring they align with timelines, budgets, and established quality standards.
• Provide logistical and administrative support to assist in the smooth execution of projects and initiatives.
• Schedule and organize meetings, training sessions, and events; document outcomes and manage follow-up actions.
• Develop and maintain procedural documentation to standardize practices across the service area.
• Handle internal and external inquiries, offering guidance based on organizational policies and procedures.
• Maintain a centralized database of operational standards, templates, and process documentation.
• Gather and evaluate key performance metrics to support program planning and refinement.
• Prepare internal status updates and external reporting materials on a regular and ad-hoc basis.
• Support collaboration between departments and with external stakeholders to enhance service impact and coherence.
• Offer mentorship and onboarding support to newer team members, especially around tools, procedures, and service navigation.

Qualifications and Skills:

• 3+ years of related experience with a college diploma (2–3 years) or equivalent combination of education and work experience.
• Skilled in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Proven ability to analyze complex issues and suggest practical solutions.
• Strong interpersonal and communication skills, including the ability to de-escalate sensitive situations with empathy.
• Experience supporting program operations, including planning, budgeting, and performance tracking.
• Comfortable working independently in a fast-paced environment with competing priorities.
• Knowledge of process mapping and service delivery optimization considered an asset.
• Demonstrated ability to interpret data to support informed decision-making.

Working Conditions:

• Participation in an on-call rotation may be expected, especially during periods of peak activity.
• May involve occasional extended hours or work outside of standard business hours in response to urgent needs.
• Must be comfortable working with diverse populations and stakeholders across multiple regions.