Senior Travel Consultant with Amadeus

Title: Senior Travel Consultant with Amadeus - Temporary contract

Location: 

US, Virtual, NOAM

Full time, United States

This is a 3-month, temporary contract role

Job Description:

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
  Anticipate and provide assistance on potential challenges that may arise for the customer
  Respond to the customer promptly and provide the customer with your undivided attention to the request
  Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
  Perform quality management such as error management and assist in projects as assigned 
  Meet individual and team goals 

What You'll Bring

• Proven experience in ERM, marine, offshore, or crew travel environments
  Hands‑on expertise managing crew movements, rotations, and disruption handling
  Strong attention to detail with the ability to perform accurately under pressure
  Comfortable working in a fast‑paced, 24/7 service environment
  Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
  Solid working knowledge of the travel industry, policies, procedures and processes
  Advanced skills on GDS Amadeus
  Strong verbal and written communication skills in English
  Proven ability to handle multiple priorities simultaneously
  Demonstrated excellent professional customer service  and problem resolution skills

Why you’ll love working here 
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. 

Meet BCD  
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales.

What’s in it for you 

• Flexible working hours and work-from-home or remote opportunities 

• Opportunities to grow your skillset and career 

• Work at the forefront of travel technology and help shape the future of business travel 

• Generous vacation days so you can rest and recharge 

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 

• Travel industry professional perks and discounts 

• An inclusive work environment where diversity is celebrated 

• Work From Anywhere opportunity for 60 days per year

At BCD Travel, we value you. Our culture and success are defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Travel Consultant with Amadeus - Temporary contract is between $47,000 and $60,000.  The actual pay depends on your skills, qualifications, experience, and geographical location.

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 

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