Senior Technical Writer

Title: Senior Technical Writer

Location: Calgary AB CA

Type: Full-time

Workplace: Hybrid remote

Job Description:

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Senior Technical Writer is a key contributor to the Marketing team, responsible for translating complex technical concepts into clear, compelling content that resonates with target audiences. This role blends deep technical understanding with storytelling finesse to produce high-impact assets that support product launches, demand generation, and thought leadership initiatives. This role requires strategic communication. You understand how different audiences need different content, and you're comfortable shifting your style to meet those needs.

The ideal candidate has a keen eye for detail and enjoys collaborating with other team members. You're excited to tackle everything from release notes to hardware manuals, instructional videos, and visual assets—all built from scratch.

You'll be joining our expanding Technical Communications team. Our goal is to collaborate with internal product teams and customer-facing teams alike, ensuring the content we create—in all its forms—directly enhances the customer experience. We work hard, respect work/life balance, and make sure everyone's voice is heard. If this sounds like a good fit for you, apply today!

 

Key Responsibilities

• Gather information from cross-functional teams including Product Management, Product


• Marketing, Engineering, UX, and Quality Assurance to create, edit, update, and publish technical content in multiple formats including Technical User Manuals, Getting Started


• Guides, videos, articles, notifications, and reference materials.


• Work with technical teams to write, edit, update, and publish product release notes and incident summaries.


• Work with customer-facing teams (e.g., Technical Support, Client Success, and Implementations) to produce content that enhances the customer experience.


• Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.


• Ensure that content is technically aligned and has a consistent voice.


• Edit and provide feedback on the work of other writers and content creators.


• Create and edit product support videos, tutorials, and visual content using Camtasia and other tools.


• Develop visual assets and graphics to support technical documentation.


• Support localization processes to ensure content is accurate and effective across multiple languages.


• Produce technical content in a variety of media including online help, print manuals, videos, infographics, and blog posts.


• Contribute to whitepapers, technical articles, and other thought leadership content.


• Contribute to the development and maintenance of the Technical Communication team’s processes and procedures.



 
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About You

• A diploma or degree in related field (technical writing, information design, English, communications, etc.) or directly related experience.


• 7+ years' experience as a Technical Writer and Content Creator, with demonstrable skills in producing content across multiple formats.


• Experience writing and editing technical content for different audiences, both technical and non-technical, in formats including documentation, videos, and graphics.


• Strong experience with DITA CCMS platforms for content management (Heretto experience is an asset).


• Experience editing and providing feedback to other writers and SMEs.


• Proven experience creating and editing videos using tools like Camtasia or similar platforms.


• Experience creating graphics and visual assets to support technical content.


• Experience with Adobe InDesign or similar layout tools is an asset.


• Experience with content localization.


• Experience researching and writing whitepapers, technical articles, or thought leadership content.


• Experience with Google Analytics and Power BI are an asset.


• Excellent organizational skills and high attention to detail.


• Great critical thinking and problem-solving skills with an ability to communicate complex ideas in clear, concise ways.


• Ability to manage multiple priorities in a high-growth, fast-paced environment with tight deadlines.


• Experience working with cross-functional teams.


• An opinion on the Oxford comma!



 
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Total Rewards 

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include: 

• Competitive base salary and annual compensation review 

• Comprehensive health and dental benefits* 

• Mental health and wellness support 

• Flexible work arrangements and hybrid work model for eligible positions 

• Paid vacation, personal and sick days* 

• Professional development opportunities 

• Education funding  

• Participation in the Company's employee stock ownership plan 

• A collaborative, inclusive, and mission-driven culture  

• Exclusive access to perks and discounts 

• A flexible ‘Dress for Your Day’ environment 

*Eligibility and coverage vary by employment type and region.  

 

Diversity, Equity & Inclusion 

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

 

Join Us 

If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world. 

 

Unauthorized Recruitment Communication Alert  

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Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.