Senior Specialist – Human Resources Data Administration

Senior Specialist – Human Resources Data Administration

Location: Tampa, Florida

Work Arrangement: Hybrid — 3 Days Onsite / 2 Days Remote

Employment Type: Full-time

Permanent

Who We Are:

For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility - to satisfy all beauty needs and desires in their infinite diversity.

The Role at a Glance:

The HR Data Senior Specialist is a precision-focused HR operations role within L'Oréal's BEST HR shared services function. This role is responsible for ensuring the integrity, accuracy, and compliance of HR data across the employee lifecycle. The HR Data Senior Specialist audits and approves HR data transactions, performs HRIS data entry and maintenance, supports workflow administration, and partners cross-functionally to resolve data discrepancies. The ideal candidate is highly detail-oriented, process-driven, and comfortable working within enterprise HR systems in a fast-paced shared services environment.

Responsibilities:

Data Quality & Workflow Administration - Operational Master

• Audit, review, and approve HR data transactions to ensure accuracy, integrity, and compliance with established standards.
• Perform standard HR administrative tasks including contract generation and document uploads.
• Support data entry and maintenance activities within SuccessFactors or other relevant HRIS platforms.
• Identify and flag data discrepancies; partner with appropriate teams to resolve in a timely manner.
• Manage workflows through the case management system (ServiceNow), ensuring timely resolution or escalation.
• Log cases, track progress, and maintain resolution documentation in accordance with SLA and HR excellence standards.
• HR data entry and maintenance in SuccessFactors and related HRIS platforms.
• Contract generation and document uploads.
• Workflow administration and case management via ServiceNow.
• Employee Verification requests.
• Tuition Reimbursement processing.
• HR policy questions and policy acknowledgement facilitation.
• Time Off management (vacation, PTO, Summer Hours, WFH, etc.).
• Unemployment claims processing
• Scheduling Employee exit interviews
• Ensuring compliance and completion of employee exit checklists

HR Administration & Compliance

• Conduct and respond to Employee Verification requests.
• Process Tuition Reimbursement requests in accordance with policy.
• Address HR policy questions and facilitate policy acknowledgement processes.
• Ensure data entry accuracy and promote self-service solutions where applicable.
• Support the broader HR community with One HR expertise on data-related matters.

People Champion - Collaboration & Service Excellence

• Maintain a high level of service and monitor data quality and efficiency KPIs.
• Ensure a seamless, confidential experience for all data-related interactions.
• Collaborate with Tier-2 specialists (e.g., Payroll, Mobility, Benefits) to resolve complex data or workflow cases.
• Inform or alert local HRBPs when data anomalies or relevant situations arise.

Culture & Change Agent - Continuous Improvement

• Track recurring data issues or process gaps to inform HR Excellence teams and create feedback loops.
• Use knowledge articles to ensure consistent and compliant data handling practices.
• Flag outdated or missing process documentation to support continuous improvement.
• Contribute to the reinforcement of data governance standards across the BEST HR function.

Key Counterparts

• Employees & Managers
• Local / Zone HRBPs
• Local / Zone HR Specialists
• BEST HR Teams
• BEST Finance Teams
• Zone HR Excellence Team

Key Performance Indicators

• Data entry accuracy rate
• Average resolution time for data transactions
• Tickets closed per week
• % of data discrepancies identified and resolved
• Employee satisfaction score

Physical Requirements

• Prolonged periods of sitting at a desk.
• Sustained keyboard/typing activity.
• Occasional lifting of up to 25 lbs.

What We Are Looking For:

Required Qualifications:

• Associate's or Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field preferred; equivalent work experience considered.
• Minimum 2 years of relevant experience in HR operations, data administration, shared services, or a related function.
• Demonstrated experience with HRIS data entry, auditing, and transaction management - this is a key differentiator for this role.
• Strong case management experience; ServiceNow experience highly preferred.
• Experience with SuccessFactors or another enterprise HRIS platform strongly preferred.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel - required).
• Strong organizational, time management, and multi-tasking abilities.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information with the utmost discretion.
• Exceptional attention to detail and critical thinking skills - essential for this role.
• Multicultural mindset and continuous improvement orientation.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.

Preferred Qualifications:

• Spanish language proficiency - highly preferred.
• Familiarity with payroll data and timekeeping logic.
• Experience with Automated Call Distribution (ACD) systems.
• Advanced degree in HR, Business, or a related field.
• HR certifications: PHR, SHRM-CP, or equivalent.

What's In It For You:

• Competitive Benefit Package - Medical, Dental, Vision, 401K, Pension Plan
• Hybrid Work Policy - 3 Days In Office, 2 Days Work from Home
• Flexible Time Off - Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More
• Company Perks - VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance
• Learning & Development - Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs & More
• Employee Resource Groups - Think Tanks and Innovation Squads
• Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation to access job openings or apply, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

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