Senior Software Engineer, Customer Retention

Title: Senior Software Engineer, Customer Retention

Location: US Remote

Department: ENGINEERING

Compensation

An estimate of the current salary range is for US-based candidates is: $170K – $200K • Offers Equity

Outlined above is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

Job Description:

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

As a Sr. Software Engineer in our Customer Retention group, you will be a key technical leader responsible for designing and implementing scalable, high-performance solutions across both front-end and back-end systems. You will collaborate with cross-functional teams to drive architectural decisions, mentor engineers, and influence the direction of our platform.

You Will:

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience.

• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards.

• Advocate your team’s technical needs and priorities within the broader engineering organization.

• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments.

• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience.

• Work closely with other engineering teams to ensure seamless integration and communication across systems and services.

• Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance.

• Break down complex projects into clear, actionable tasks to drive successful outcomes.

• Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance.

• Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools.

• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts.

• Create and maintain technical documentation for architecture and development processes.

• Conduct code reviews and contribute to knowledge-sharing initiatives within the team.

• Identify performance bottlenecks and propose enhancements to optimize system performance and reliability.

• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform.

• Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers.

• Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members

You Have:

• 7+ years as a software engineer, shipping production code

• 3+ years of experience with back end distributed system design, development and delivery, preferably in an eCommerce environment

• 3+ years of experience with microservice architectures

• Bachelor’s or higher in Computer Science or equivalent professional experience

• The ideal candidate for this role has deep E-commerce experience

• Proven experience in building scalable web applications and services, preferably in a cloud environment

• Proficiency in web and mobile front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL) and back-end technologies (Node.js, Redis, Kotlin)

• The ideal candidate has strong experience developing React Native applications for iOS and Android.

• Proficiency with full stack delivery and hosting of front ends and microservices on Kubernetes and AWS</p>

• Excellent problem-solving skills and the ability to think critically and strategically

• Experience with agile software development and delivery methodology

• Experience with continuous integration and continuous deployment (CI/CD) processes including integrated unit tests and end-to-end integration tests

• Experience with Relational Databases, PostgreSQL preferred

• Strong communication and collaboration skills, with the ability to work effectively within and across teams

• Capable of prioritizing multiple projects in order to meet goals without management oversight

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.