Senior Product Manager, Intelligence

Title: Senior Product Manager, Intelligence

Location: Toronto

Job Description:

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

We’re hiring a Senior Product Manager for Braze’s Intelligence team.

The Intelligence team helps growth marketers engage and sell to their customers more effectively. We combine the data on the Braze platform with machine learning and statistics to optimize marketers' strategies, inform their decisions, and, where possible, automate those decisions entirely. The team owns a core part of BrazeAI™: Content Optimizer, Item Recommendations, and the Intelligence Suite (Intelligent Timing, Intelligent Channel, and Intelligent Selection).

Responsibilities:

• Build and own the vision, strategy, and product roadmap for the Intelligence product area
• Partner with engineers on model quality and reliability. That means improving accuracy, reducing fallback behavior in the Intelligence Suite, and increasing the uplift customers see from Intelligence features
• Define and track success metrics such as adoption, SKU attach and retention, and customer uplift, and connect product decisions to revenue impact
• Make AI transparent and trustworthy. Help marketers understand what the models are doing and why, and equip go-to-market teams to explain the value and competitive advantage of Braze Intelligence
• Work closely with Engineers and Product Designers to bring new products and features to life
• Stay close to the competitive landscape of marketing AI, and make sure Braze's lead is clear and wins deals
• Run point on launches for the Intel team, partnering with Product Marketing, Customer Success, and other GTM functions
• Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively

WHO YOU ARE

• 5+ years of Product Management experience
• A strong product instinct for turning complex algorithms into simple, trustworthy experiences for marketers
• Strong communication, storytelling, collaboration, organization, and persuasion skills
• A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
• Ability to work within a cross-functional team and balance multiple projects at once
• Eagerness to learn and grow
• Bonus points:
  • Previously shipped ML or AI-powered products such as recommendations, personalization, optimization, or decisioning
  • Fluency in experimentation and measurement: A/B testing, holdout groups, uplift, and the tradeoffs between model approaches. You don't need to build models, but you can go deep with the engineers who do
  • Performance or lifecycle marketing experience
  • Experience with recommendation systems, multi-armed bandits, or reinforcement learning
  • Experience working at a B2B SaaS company
  • Experience at a high-scale technology startup (we operate at the scale of billions of users)

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between CA$151,000 and CA$239,000/year with an expected On Target Earnings (OTE) between CA$168,000 and CA$265,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.