Senior Product Designer

Title: Sr Product Designer

Job Description:

Senior Product Designer

Location: Nashville, TN or REMOTE

What you do

As a Sr Product Designer, you will be responsible for crafting complex and engaging experiences that delight our millions of global users. You will develop interaction designs for web, chat, multi-modal digital experiences, and in-person services for any channel or platform, and you are a leader in the creation of business and consumer products. You love to take on complex problems that require integration of a wide array of toolsets and love to work closely with others who feel the same, and your solutions merge with a larger structure to create a cohesive design ecosystem.

Essential Duties

• Collaborate with multiple teams (including product managers, designers, and engineering leads) to conduct research, user testing, and to create elegant solutions to complex problems.

• Design and document highly complex information architecture and user interfaces using best-in-class tools.

• Be the strongest advocate for our customers by contributing to the product design strategy all the way to the nuances of the user interface.

• Take initiative in identifying problems and opportunities to improve the product offering. In partnership with our research team, identify and prioritize jobs to be done based on customer needs.

• Lead design from early problem space exploration through production launch and data analysis.

• Level up the team's overall strength in design skills/disciplines by demonstrating them on a day-to-day basis, identifying best practices, and helping others acquire those same skills.

Who you are

• Have a low ego. Are self-aware. Have a high EQ. You listen, reflect, respond, and not just react.

• You can give and receive constructive feedback. You gather feedback judiciously but know when to adjust your designs and when to follow your initial vision.

• You understand the end-to-end product design process, including how to develop and use information architecture, journey mapping, prototyping, user stories, user testing, visual design and wireframing.

• You manage your time and deadlines, as well as being comfortable designing in an iterative way to learn and adapt.

• You have a constant commitment to stay up to date with the latest industry news and developments. You are particularly adept at adapting to new tools and are interested in always finding a more efficient

• 5+ years designing for multiple platforms experience, with 3+ years as a senior designer or equivalent practical experience

• Portfolio of sample projects highlighting design for web-based applications, mobile applications, service design and consumer-facing websites and/or applications.

• • Lead the Content Design Community of Practice, collaborating with content writers across multiple teams and domains to develop writing standards and conventions and voice and tone guidelines.

• • Established Content and Innovation Awareness, a workflow process that helps improve consistency and aligns multiple teams and stakeholders across our global customer claim platform.

• • Facilitate monthly learning sessions and workshops centered on content writing and design upskilling, and other valuable topics for the Product Design organization.

Skills and Competencies

Empathy / EQ: Displays a high degree of empathy for others. Keep a high EQ with a low ego.

Communication: Ability to communicate ideas clearly through the power of storytelling that can evoke action while encouraging collaboration.

Design Strategy: Help define, facilitate, and drive a vision for our products that result in thoughtful customer experiences while considering the business strategy. This vision will be brought to life by leveraging frameworks for problem definition, defining opportunities for desired outcome, collaboration, facilitation, prioritization, and stakeholder alignment within a human-centered design process.

Content Strategy: Leverage the written word to communicate clearly to customers and drive experience outcomes with empathy. Proficiency in voice/tone, consistent with our voice and experience principles.

Service Design: Understand and map the system that delivers the current and desired customer experience in all channels (this encompasses broad considerations around how we deliver the service).

Design Research: Elicit and understand questions the organization is asking and define appropriate research design to answer them. We do research through design, not just for design, leveraging co-creation with all stakeholders to create actionable insights for our teams.

Interaction Design: Transform complex processes into simple, efficient customer experiences. Understand the impact of information architecture on usability and create clear experience maps and prototypes to communicate processes to partners.

Visual Design: Create elegant experiences that customers love and enjoy using. Proficiency in layout, hierarchy, typography and understanding of the impact of visual design on accessibility.

UI Design: Create highly usable and efficient user-interfaces (visual or otherwise). Proficiency in usability, graphical user interface design, design patterns, accessibility, and handoff to engineering partners.

Collaborate and then commit: We make decisions based on collaboration, with open, honest debate, using the best data available and knowing the best insights can come from anyone. Once a decision is made, we are all responsible for the outcome.

Take Ownership: We act like owners, with a sense of urgency and willingness to roll up our sleeves, taking accountability to drive sustained results. Reach for full potential: We are driven by divine discontent and an entrepreneurial spirit, innovating rapidly and solving big problems for our customers. Play a team sport: We seek the best teammates and endeavor to bring out their best through empowerment, diversity, humility, open feedback, active coaching and courage through everyday leadership. Put customer's first: We know our customers and use excellence in execution to act with their best interests in mind, achieving success through trust-based relationships with our client partners and teammates.