Senior Implementation Manager

Title: Senior Implementation Manager

Location: New York City, New York, United States

Job Description:

Location: Hybrid, NYC

Reporting Structure: The Implementation Team reports to a Manager and Director within Alloy

Company Description

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

Implementation Managers (IMs) are the owners and leads of client implementations at Alloy. Acting as the primary point of contact from Sales handoff through go-live, IMs combine rigorous project management with a consultative approach to guide financial institutions, banks, and fintechs of all segments (enterprise, mid-market, etc) through one of the most critical phases of their lifecycle with Alloy.

Our implementations are complex. Average timelines run 6–12 months, with enterprise and multi-phase engagements running longer. Clients are sophisticated, stakes are high, and the technical surface area is broad. Success in this role requires the ability to bring clarity and structure to ambiguous situations, earn trust with senior stakeholders, and keep multiple workstreams moving simultaneously, without losing sight of the bigger picture.

This role sits within the Technical Solutions organization and works closely with Solutions Architects, Account Executives, Customer Success Managers, Technical Account Managers, and Product & Engineering.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three times a week, and remote employees onsite once a quarter.

Responsibilities

• Own client implementations end-to-end, driving clients to successful, on-time go-live across an average 4–12 month engagement cycle


• Build and maintain tailored project plans, keeping all stakeholders aligned on timelines, milestones, risks, and next steps


• Lead all client-facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow-through


• Partner with Solutions Architects to translate client use cases into best-practice implementations, taking on tactical work as appropriate


• Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest


• Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing workstreams and resolving conflicts before they surface


• Conduct thorough discovery during Sales handoff to validate requirements and identify risks early


• Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward


• Maintain working knowledge of Alloy's platform to provide clients with product guidance and data provider enablement


• Keep project records current and accurate across Rocketlane and Salesforce


• Continuously identify opportunities to improve the implementation process and contribute to internal and client-facing documentation


• Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours)

Preferred Qualifications

The ideal candidate has a track record of leading complex, long-cycle implementations – including at the enterprise level – bringing the structured project management discipline to keep things moving and the consultative instincts to build genuine trust with senior stakeholders.

• 4+ years in an implementation management, technical project management, or professional services role, preferably with direct ownership of enterprise customer engagements


• Demonstrated ability to manage multiple complex projects simultaneously without sacrificing quality or communication


• Strong executive presence: comfortable leading rooms of senior stakeholders, pushing back with confidence, and inspiring trust through structured, consultative engagement


• Experience working over long engagement cycles (6+ months), navigating multi-stakeholder environments and evolving scope


• Comfort operating at the intersection of business and technology: able to follow technical discussions with Solutions Architects and clients without being the one writing the code


• Exceptional written and verbal communication; you write crisp emails, lead tight meetings, and give stakeholders exactly the context they need


• Highly organized and proactive; you anticipate problems before they surface and drive toward resolution


• Able to travel to client onsites 1-2x a quarter

Bonus Qualifications (nice to have)

• Experience in fintech, banking, or financial services software


• Familiarity with API integrations and technical implementation concepts (e.g., testing environments, data providers, workflow configuration)


• Experience with project management platforms (e.g., Rocketlane, Jira, Salesforce)


• Prior experience collaborating closely with Solutions Architects or similar technical counterparts

#Perks

• Comp range of $130,000 - $190,000


• Unlimited PTO and flexible work policy


• Employee stock options


• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options


• 401k with 100% match up to 4% of annual employee compensation 


• Eligible new parents receive 16 weeks of paid parental leave 


• Home office stipend for new employees


• Annual Learning & Development annual stipend


• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 


• Hybrid work environment: our employees local to NYC are expected to work Tuesdays through Thursdays from our HQ in Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.