Senior Director - Payroll and Human Resources Services

Senior Director – Payroll and HR Services

Location: United States
Work Arrangement: Remote
Employment Type: Full-Time
Salary: $179,000–$190,000 annually

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

We Welcome You Into a Growing Company

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year.

We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Job Summary

The Senior Director – Payroll and HR Services is a strategic enterprise leader responsible for shaping, optimizing, and governing the full employee lifecycle across payroll administration, payroll tax operations, recruiting, training, and human resources services.

This role leads multiple functional Directors, oversees large-scale financial and compliance-sensitive operations, and ensures integrated service delivery across the organization.

Reporting to the CFO and serving as a key member of senior leadership, the Senior Director establishes strategy, drives cross-functional alignment, and ensures operational excellence to support a large, distributed workforce.

The role applies deep expertise in Payroll, HR, Payroll Tax, and workforce systems to build scalable processes, ensure regulatory compliance, and create an exceptional employee experience from recruitment through the entire employment lifecycle.

This leader serves as the primary executive liaison for all payroll, training and talent, and HR operations with internal business partners, state and federal agencies, and external auditors.

Job Duties

• Provide senior leadership over Payroll, Payroll Tax, Training and Talent, and Human Resources functions, ensuring alignment with corporate strategy and financial goals.

• Develop and execute long-term operational strategies, including automation, process optimization, risk mitigation, and scalable staffing models.

• Lead and support Directors and senior managers through coaching, mentorship, and accountability to promote high performance and organizational readiness.

• Oversee enterprise compliance across payroll taxation, employment laws, wage and hour regulations, benefits administration, and workforce policies.

• Establish governance structures for cross-functional integration between Payroll, Finance, HR, IT, Compliance, and Operations.

• Develop and manage large operational budgets, ensuring cost efficiency and investment prioritization.

• Represent the organization in interactions with external agencies, auditors, and key vendor partnerships.

• Champion data-driven decision-making through analytics, KPI development, forecasting, and predictive reporting.

• Drive organizational culture and learning initiatives that enhance employee engagement, leadership development, and operational capability.

• Present strategic updates, risk assessments, and operational recommendations to executive leadership and the Board.

Qualifications

• 12+ years of progressive leadership experience in payroll and HR, payroll taxation, or large-scale administrative operations.

• Demonstrated success leading Directors and/or multifunctional senior managers.

• Master's degree in Business, Accounting, HR Management, Finance, or a related field preferred.

• Expert knowledge of Payroll as a Service, payroll operations, payroll taxation, HR compliance, and systems integration.

• Experience with Workday preferred.

• Proven success leading large, distributed teams.

• Strong executive communication, change management, and strategic planning skills.

• Must be able to successfully pass a background screening.

• Ability to work flexible and/or extended hours, if needed, to meet job requirements.

• Ability to travel up to 15% of the time.

• If remote or hybrid, must have reliable personal internet service.

Work Environment and Physical Requirements

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties.

The noise level in the work environment is typical of that of an office. The incumbent may encounter frequent interruptions throughout the workday.

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What's in It for You

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community.

We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel.

Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others.

We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

Employee Benefits

As a Consumer Direct Care Network team member, you will receive:

• A rewarding career helping others.

• Fun and engaging work environment built on team unity.

• Job satisfaction knowing you make a difference in the work you do and the lives we serve.

• Professional training to help advance your skills for career development.

Based on position and employment status, employees may be eligible for:

• Medical, dental, and vision insurance.

• Vacation accrued at 3.07 hours per pay period, available to use when accrued.

• Profit-sharing for employees in good standing.

• Two paid floating holidays.

• Nine paid federal holidays.

• Paid safe sick time accrued at 1 hour per 30 hours worked, available to use when accrued.

• Instant Earnings Option.

• 401(k) retirement plan with discretionary company match.

• Company-paid life insurance.

• Supplemental life, accident, critical illness, and hospital benefits.

• Short- and long-term disability.

• Paid parental leave.

• Flexible Spending Account (FSA).

• Employee Assistance Program.

• Pet insurance.

Who We Are

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities.

We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health.

We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless. It's not just a job; it's a career. Advance it with the Consumer Direct Care Network!

Equal Employment Opportunity

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration Reform and Control Act (IRCA), applicants may only work at Consumer Direct Care Network if legally authorized to work in the United States.

Consumer Direct Care Network does not provide visa sponsorship.

People Management

Executive people-management role

Yes. This position has substantial formal people-management responsibilities.

• Leads multiple functional Directors.

• Leads and supports Directors and senior managers.

• Oversees Payroll, Payroll Tax, Training and Talent, and Human Resources departments.

• Provides coaching, mentorship, and performance accountability.

• Leads large, distributed teams.

• Establishes staffing models and organizational readiness.