Senior Director, Marketing and Communications Operations

Title: Senior Director, Marketing & Communications Operations

Location: Chicago (Green St), IL

Job Description:

Salary range is:

$181,030.54 - $235,000.00

This position is equity and bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

The Role

The Senior Director, Marketing & Communications Operations builds and leads the operating foundation that enables a modern, high-performing Marketing, Communications, and CSR organization at CCC. This role owns the shared services that power brand, creative, events, and digital marketing, and establishes the operating rhythm, team norms, and management systems that allow the organization to scale with clarity, consistency, and impact.

This leader is both a functional owner and an organizational integrator—ensuring teams are resourced effectively, work is prioritized transparently, and leaders have clear visibility into performance, progress, and constraints.
As Marketing, Communications, and CSR evolve into a strategic growth and narrative engine, this role ensures the operational discipline to turn strategy into sustained, high-quality execution. This role reports to the Vice President, Marketing, Communications & CSR and leads a team.

Key Responsibilities:

Marketing & Communications Shared Services Leadership

• Own and evolve shared services that support the enterprise Marketing and Communications organization, ensuring these teams deliver high-quality, on-brand work with speed and consistency, and serve as strong partners to stakeholders—aligned to CCC’s growth and reputation goals including:

• Creative services (design, motion, video)

• Events strategy and execution

• Digital marketing channels (web, social, email/digital communications) and performance analytics

Operating Model, Planning, and Program Management

Serve as the operational backbone of the Marketing, Communications & CSR organization by designing and leading core team operations. Establish a predictable operating rhythm (weekly, monthly, quarterly) that keeps teams focused on the highest-value work and reduces friction across functions. Responsibilities include:

• Annual and quarterly planning

• Program and project management across marketing and communications

• Capacity planning, prioritization, and sequencing

• Intake, resourcing, and workflow management

Process, Systems, and Measurement

Build and mature the operational infrastructure needed to support an integrated, full-funnel organization, including:

• Standardized workflows, playbooks, and toolsets

• Operational metrics, performance tracking, and reporting

• Budget ownership and vendor management in partnership with Finance and Procurement

• Foundations for data, analytics, and measurement capabilities

• Support the evolution from a channel-based model to a connected, lifecycle-oriented engine through clear processes, shared standards, and measurable outcomes.

People Leadership and Talent Development

Lead a diverse set of managers and individual contributors across creative, events, and digital functions. Ensure teams feel supported, empowered, and connected to enterprise outcomes.

• Set clear expectations, goals, and accountability

• Coach leaders on prioritization, stakeholder management, and execution

• Build a culture of collaboration, continuous improvement, and results

Requirements:

• 12–15+ years of experience in marketing, communications, marketing operations, marcom operations, or agency operations
• Experience in business-to-business, automotive, insurance, insuretech and/or SaaS preferred
• Bachelor’s degree preferred
• Proven experience leading shared services or centralized teams in a complex organization
• Strong operator mindset: planning, prioritization, process design, and execution rigor
• Ability to balance structure with flexibility in a fast-moving environment
• Credible partner to senior leaders; comfortable setting boundaries, making trade-offs, and driving change
• Experience supporting brand, creative, digital, and/or communications teams strongly preferred
• Hybrid. Travel less than 10%.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups