Senior Director, Data Product Management

Title: Sr. Director, Data Product Management - Sales/Partners/Success/Finance

Location: San Francisco, CA

Work Model: Hybrid (minimum 2 days/week in office)

Employment Type: Full-time

Seniority: Senior Director / Executive-level leadership role managing teams and strategy.

Job Description:

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In the position of a Sr. Director of Data Product Management, you will lead the Product Management team for a strategic portfolio comprising Sales, Success, Partner and Finance.

You will be responsible for understanding the end-to-end process lifecycle, analyzing complex business problems, and driving solutions that enable business functions to get its full potential from Data amp; AI solutions to autonomously drive a data driven culture. The success of the candidate is based on the understanding of industry best practices, and having the ability to translate the business needs into product requirements amp; solutions that delight our internal customers. This position requires a blend of functional and technical expertise in artificial intelligence and skills, ensuring that the AI/ML solutions developed not only leverage the latest in technology but also directly address customer needs and enhance and integrate our data into business's end to end process and value proposition. This role demands a strong analytical mindset and a deep understanding of Sales, Partner, Customer Success and Finance and coupled with the ability to work effectively across teams to launch data products that are innovative, user-centric, and commercially viable. You will be responsible for understanding our Annual operating Plan, developing a roadmap to support that objectives. You will plan your team's deliverables and execute quarterly business reviews and metrics scorecards, and are accountable for its success.

This position is a people manager role reporting to the Chief Data Officer.

Responsibility

• Serve as a strategic partner to the business and partner teams

• Develop and execute the strategic business plan for Data products which key domains include Sales, Customer Success, Services, Partner and Finance

• Understand, anticipate business needs and translate them into Data product roadmap and AI-integrated initiatives

• Develop product vision and innovative approaches for new and existing data products fueled with Machine learning and AI ready data foundation to drive measurable impact to business metrics

• Evaluate and prioritize requirements in partnership with marketing, and product team leadership

• Facilitate requirements definition with design and engineering partners while identifying dependencies and relative priority with other product managers

• Evaluate and understand enterprise compliant data policies and be the ambassador of best practices

• Lead cross-functional teams and have a pulse on the metrics to lead with data

• Conduct market analysis to identify trends and opportunities to leverage AI advancements relevant to the business domains

• Build and foster high-performing agile teams, including working with outsourced vendors

• Manage various initiatives concurrently, lead multiple resources to ensure successful completion of initiatives

• Identify and proactively manage risk areas and commit to see an issue through to complete resolution

• Leverage AI skills and tools to enhance product management processes, including vibe coding, documentation, test scenarios, change management for product roadmap development

• Partner closely with the leadership team to ensure alignment, follow-through, and accountability on organizational goals

• Lead and organize the long range, annual, and quarterly cycles, along with technology spend analytics, capacity estimations and tracking

• Conduct detailed analysis on software and services budget items, providing insights on spend trajectory and identifying areas for optimization, enabling leadership to make informed decisions regarding budget allocation

• Work closely with talent acquisition, HR and finance to track, manage and maintain hiring, attrition and headcount spend

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelors or Masters Degree in Computer Science, Information Systems, Informatics or equivalent

• 15+ years expertise in high technology/subscription software organizations

• Strategic leadership skills to conceive and lead transformations in partnership with senior stakeholders

• Demonstrated ability to develop strategies and effectively communicate recommendations to executive management

• Ability to manage senior and experienced product leaders and has worked in a matrix organization

• Experience with AI/ML initiatives and AI product development from ideation to launch

• Experience in enterprise system implementations for global companies

• Experience with OKRs, KPIs and metric dashboards from different technology companies

Preferred

• Strong problem-solving skills and willingness to think outside the box

• Excellent teamwork skills with an ability to get the work done with minimal supervision

• Proven track record of managing all aspects of a successful product throughout its lifecycle

• Expertise with key IT domains and processes including Sales, Customer Success, and Finance Operations

• Experience implementing large-scale programs with a Product Management mindset in an agile scrum-based model for rollout, adoption and maintenance

• Demonstrated success in integrating AI technologies into enterprise workflows to achieve quantifiable business results

• High bias for action and problem-solving-comfortable rolling up sleeves and driving outcomes

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $244,000.00 - $390,575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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