Senior Business Analyst Functional Application SME

Title: Senior Business Analyst Functional Application SME

Location: Parramatta Australia

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Sydney/Melbourne (preferred), open to other locations
• Type: Fixed Term Contract (12 months with possible extension)
• Hybrid role, happy to talk flexible working

The Opportunity

We're looking for a Senior Business Functional Application SME, to join the Elders Insurance team and play a pivotal role in delivering business initiatives, process improvements, system enhancements, and strategic projects across the Elders business.

This role will play a key part in translating business needs into practical solutions, supporting successful delivery, user adoption, and knowledge management while partnering with business and technical stakeholders to improve how we work.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your New Role

As a Senior Business Analyst Functional Application SME, you'll partner with stakeholders across Elders Insurance and the broader business to improve the way we work by enhancing business processes, enabling technology adoption, and driving continuous improvement initiatives. You'll help create greater process visibility, governance, efficiency, and business value across the enterprise.

Key Responsibilities include:

• Elicit, analyse and document business and functional requirements for system and process improvements.
• Collaborate with business, application and technical teams to define, configure and implement system changes that meet business requirements
• Act as a trusted advisor by connecting the right business and technology teams, building process capability, and supporting successful project delivery.
• Lead testing activities, including test planning, execution and regression testing.
• Support change implementation, deployment activities and stakeholder readiness and develop user documentation, training materials and deliver training to support adoption.
• Contribute to governance, risk, cybersecurity requirements, including participation in Secure by Design reviews and other compliance activities.

About You

We're looking for someone who brings:

• Demonstrated experience in Business Analysis, Business Process Improvement, or Continuous Improvement roles, with a strong understanding of process optimisation methodologies.
• Proven ability to analyse complex business processes, identify improvement opportunities, and translate business needs into practical solutions.
• Strong understanding of enterprise technology environments and how systems, processes, and teams interact to deliver business outcomes.
• Experience building trusted relationships with stakeholders across business and technology functions, influencing outcomes and driving change.
• Excellent communication, facilitation, and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities.
• Strong documentation and knowledge management skills, with experience creating requirements, test plans, and user guides, while supporting testing, training, and change adoption activities.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates