Senior Business Analyst

Title: Senior Business Analyst

Location: Sydney,  Australia

• Hybrid
• Sydney (AU)
• 37.5 hours
• Full time

Job Description:

About Us:
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

The role

Rabobank is seeking a Senior Business Analyst with strong experience in banking, particularly across digital banking or deposits products, to support key growth initiatives that enhance the client experience.  You will work closely with business stakeholders, the digital product team & cross-functional squads to ensure initiatives are clearly defined, customer‑led, & aligned to strategic objectives.

Top Role Accountabilities:

Initiative shaping & ownership

• Partner with the Product Owner / Product Lead to shape initiatives, refine problem statements, & align to product strategy and business outcomes
• Ensure clarity on the underlying “why,” expected value, & success measures before initiatives enter delivery
• Take ownership of complex or high-impact analysis workstreams end-to-end

Stakeholder engagement

• Engage business stakeholders as a trusted partner, confidently facilitating discussions & challenging constructively
• Work closely with business teams to articulate the value, purpose, benefits, & expected outcomes of initiatives

Customer-focused analysis

• Apply a customer-centric mindset, viewing processes & solutions through the eyes of the customer
• Develop current & future state process models, identifying opportunities to simplify & optimise the end-to-end client journey
• Collaborate with design and delivery teams to inform customer journeys, screen flows, & experience-led solutions

Delivery execution

• Lead end-to-end business analysis activities including workshops, working groups, & validation sessions
• Translate insights into well-defined requirements & user stories, supporting delivery through build & implementation
• Contribute to change management activities including rollout, training, & adoption support

Capability uplift

• Set & uphold high standards for business analysis deliverables, ensuring consistency, clarity, & quality
• Lift overall team capability through coaching, feedback, & best practice adoption

To be successful in this role, you will bring:

• Proven experience as a Senior Business Analyst in banking or financial services
• Demonstrated ability to lead analysis workstreams & operate independently in complex delivery environments
• Experience mentoring more junior team members & uplifting team capability
• Strong stakeholder engagement skills, with the ability to influence at senior levels
• Deep understanding of customer experience principles & what “good” looks like from a client perspective
• An ability to translate customer insights into clear business opportunities & structured requirements
• Strong analytical, facilitation, & storytelling capability
• Experience working in agile or hybrid delivery environments
• Excellent communication skills, with the ability to convey complex concepts to both technical & non-technical audiences
• A confident, collaborative mindset, with the ability to challenge constructively & drive better outcomes

What we're proud to offer you:

• Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home. 
• Wellbeing leave. These leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives.
• Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.
• Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)
• Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave.
• Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance.
• Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.