Senior Analyst - Salesforce

Title: Senior Analyst - Salesforce

Location: Australia

Job Description:

Senior Analyst Salesforce

• Exciting opportunity to join Liquor & Gaming, were responsible for regulating liquor, wagering, gaming and registered clubs in NSW
• This is a Clerk Grade 9/10 with a salary range of $129,464 - $142,665 plus superannuation and leave loading
• Ongoing role based in Sydney NSW - hybrid working arrangements may be available within business operation needs

About Liquor & Gaming NSW

We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we're reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you.

We're enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest.

Our work is as diverse as our people and the NSW communities we serve.

About The Role

The Senior Analyst is responsible for providing expert analysis, configuration and support of Salesforce technical solutions to meet complex business needs and improve service delivery. The role works closely with business stakeholders, technical teams and delivery partners to translate business and regulatory requirements into fit-for-purpose Salesforce capabilities, ensuring solutions align with organisational priorities, governance standards and best-practice approaches.

Some of the key accountabilities of the role include -

• Analyse and recommend appropriate Salesforce solutions, distinguishing between standard configuration and custom development, and clearly articulating risks, impacts and total cost of ownership.
• Provide technical leadership and oversight of Salesforce delivery, including working closely with vendors to review solution designs, challenge assumptions and ensure alignment with agreed requirements and NSW Government standards.
• Develop, maintain and govern Salesforce technical documentation, including solution designs, configuration decisions and technical requirements, to support transparency, quality assurance and governance review.
• Lead and coordinate Salesforce testing activities, including SIT and UAT, ensuring traceability to requirements, effective defect management, and clear readiness and deployment recommendations.

For more information on the role please click here to review the role description.

About You

To be successful in this role, you will have -

• Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience.
• Demonstrated experience analysing, designing and delivering Salesforce solutions (e.g. Service Cloud, Sales Cloud, Experience Cloud), including configuration, integrations and data model considerations, within complex service or regulatory environments.
• Proven knowledge of translating business requirements into robust technical designs and specifications, and applying Salesforce bestpractice, governance standards and quality assurance throughout the delivery lifecycle.
• Experience working effectively with business stakeholders and external vendors to oversee technical delivery, manage risks, and communicate complex technical information to non-technical audiences.

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
• Drive visitation through events, campaigns and visitor experience development
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history

We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.