Senior Adventure Guide

Title: Senior Adventure Guide

Location: Roanoke United States

Job Description:

Performs skilled work in the operation and maintenance of the Treetop Quest aerial adventure course. Serves as the on-site shift lead, ensuring a safe, efficient, and high-quality guest experience. In the absence of the Supervisor, performs responsible, lead-level work overseeing daily operations of Treetop Quest (TQ), including supervising Adventure Guides and Lead Guides, enforcing safety standards, and making real-time operational decisions. Work is performed under the general supervision of the Recreation Program Supervisor.

Shift Hours and/or Days Worked:  Sundays 11am-4pm

Hours Required for this position:  6-8 per week

• Serves as shift lead with responsibility for daily operations during assigned hours, including staffing, guest flow, and course activity.
• Provides direct supervision, direction, and accountability for Adventure Guides and Lead Guides.
• Performs detailed course inspections, maintains usage/equipment/maintenance logs, maintains adventure course gear and hardware, and reports on current or potential future course issues.
• Ensures strict adherence to all safety procedures, inspection protocols, and risk management standards.
• Conducts safety briefings and actively monitors guests to ensure proper equipment use and compliance.
• Responds to incidents and emergencies, including performing or coordinating rescues as needed.
• Completes incident and accident reports and ensures accurate documentation of inspections and safety checks.
• Provides facilitation and instructional assistance for guests.
• Monitors weather conditions and implements operational adjustments or closures in accordance with safety guidelines.
• Delivers excellent customer service by assisting guests, resolving concerns, and maintaining a positive experience.
• Monitors staff performance, ensuring employees are on task, following procedures, and providing quality service; addresses issues in real time and escalates as needed.
• Ensures completion of opening, operational, and closing procedures, including equipment checks and site readiness.
• Assists with admissions, reservations, and point-of-sale transactions; supports accurate cash handling and adherence to procedures.
• Communicates effectively with supervisors regarding operations, incidents, and staffing needs.
• Performs other duties as required.

Education:

Required: High school diploma or equivalent.

Experience:

Required: Minimum of two seasons (or equivalent experience) in an aerial adventure, ropes course, aerial adventure park, or similar outdoor recreation setting. Preferred: Prior leadership or supervisory experience. Currently possess or have the ability to obtain required safety and rescue certifications.

Certifications/Licenses:

Required: CPR and First Aid certification or the ability to obtain upon hire.

Knowledge, Skills and Abilities:

• Knowledge of ropes course or aerial adventure park operations and safety practices.
• Strong understanding of risk management and emergency response procedures.
• Ability to lead staff in a fast-paced outdoor environment.
• Ability to remain calm and make sound decisions under pressure.
• Strong customer service and conflict resolution skills.
• Ability to communicate clearly with staff and guests of all ages.
• Ability to enforce rules and policies consistently and professionally.

Supervisory Responsibilities:

Supervises part-time Aerial Adventure Lead Guides and Guides.

Additional Requirements:

Subject to a complete criminal history and Child Protective Services background search with acceptable results. Good physical condition. Following a conditional offer of employment, must pass a post offer physical examination. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be willing to work a flexible schedule, including nights, weekends, and some holidays. Minimum age 18.