S and S Banking Consultant

Title: S&S Banking Consultant

Location: Stones Corner, Australia

Job Description:

Req ID:  121939

Department:  SB SEQ Central & West

Division:  Suncorp Bank

Location:  Stones Corner

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As an S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional banking needs.

Role Type: Permanent
Role Location: 76 Old Cleveland Road, Stones Corner QLD 4169
Work Hours: Part Time (32 hours week/64 hours fortnight)

What will your day look like?

As a S&S Banking Consultant, you will: 

• Achieve sales, service and compliance targets.
• Generate opportunities for sales specialists for Stores, and Life products using the agreed sales process.
• Provide recommendations to the Store Manager or Store Leader for initiatives to improve sales performance of the store.
• Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
• Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers in an efficient and accurate manner.
• Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).
• Proactive identification and escalation of risks and issues related to your role responsibilities& captured as a service request in Ignite. Adherence to the bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Ensure a safe environment that allows all staff across the bank the ability to escalate and discuss issues and risks with their Leader or LOR.
• Accountable for maintaining high data quality standards by ensuring information captured in bank's systems and documentation are correct and maintained in a timely manner.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:  

• Tertiary Qualifications in business, commercial or finance are desirable.
• Demonstrated experience in a retail customer sales & service environment
• Analytical skills – ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
• Commercial Acumen – ability to recognise and implement business strategies to driveprofitable growth, customer acquisition, customer experience and sales productivity.
• Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.
• Financial skills – understanding and application of pricing, margin, expense management,and profitability principles.
• Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance.
• Planning and organising skills – establishing a process to complete goals (either personal orfor others) and allocating appropriate resources to achieve such goals.
• Problem solving – ability to seek out information and break down problems and situations into simple lists of components, options or alternatives.
• Rapport Building – use interpersonal style to establish and develop relationships.
• Social skills – using appropriate behavioural styles to develop relationships and influence others

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.