Revenue Processing Lead

Revenue Processing Lead

Location: Colorado Springs, Colorado  United States

Pay Range$27.02 to $32.43

Job Description:

Revenue Processing Lead

Colorado Springs Utilities is seeking a talented professional to join our team as a Revenue Processing Lead. As a key member of the Payment & Collections unit, you will be responsible for payment remittance, processing returned payments, managing the vault, preparing daily deposits to the bank, cash handling, and providing support to multiple units, including the Payment & Collections team and the Utilities Customer Service Center.

In this position, you will directly influence and shape programs within Payment and Collections, which are essential to the business. If you are someone who demonstrates high levels of accuracy, attention to detail, and inductive reasoning abilities, we want to hear from you! You will be joining a forward-thinking team that encourages professional growth, and thrives on challenges in an ever-changing environment. In this position, you will be required to work on-site with opportunities for hybrid/remote work.

As a Revenue Processing Lead, you will make an impact by:

• Ensuring that all payments are collected and processed promptly
• Managing the vault, which includes balancing monies to the Customer to Meter (C2M) System, daily bank deposits, accepting cash turn-ins, processing change orders, verifying balanced Lobby cashier drawers, cash handling, and assisting employees working the Lobby with cash drawer balancing
• Coaching, training, and evaluating employees through the unit's Training Readiness and Career Knowledge program
• Reviewing payment reports and researching payment-related issues or errors
• Balancing daily work for bank reconciliation
• Processing donations for Project COPE
• Processing returned payments, AutoPay applications, and ACH payments
• Evaluating the effectiveness of Utilities payment programs
• Managing assigned revenue programs by maintaining up-to-date process documents, evaluating the effectiveness of the program and identifying opportunities for optimization.

What will it take to be successful in this position? The ideal candidate will offer experience in payment processing and/or cash handling in a retail or banking environment, as well as demonstrate excellent problem-solving and customer service abilities. Of most interest are skills and abilities in the following areas:

• Ability to collaborate and inspire others to solve problems and make sound decisions
• Communicate professionally, clearly, and concisely both verbally and in writing
• Proficient abilities in Microsoft Excel
• Must be highly motivated, responsible, and graceful under pressure
• Attention to detail and accuracy is essential
• Demonstrated experience in Oracle Customer to Meter (C2M) is preferred

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a small amount of force constantly to move objects. Physical demand requirements are in excess of those required for Sedentary Work. Even though the weight lifted may be only a small amount, a job should be rated Light Work when it requires walking or standing to a significant degree or when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg controls and/or when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is small. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding work even though the amount of force exerted is negligible.
• Positions in this class typically require reaching, standing, walking, grasping, talking, hearing, seeing and repetitive motions.

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important - we prove it! That's why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation - Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave -3 days per year
• Paid Holidays -12 paid holidays per year
• Sick Leave - 12 days per year for personal or family health needs
• Vacation Buy - Option to purchase up to 40 additional hours annually

Health & Wellness - Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness