Revenue Cycle and Operations Coordinator

Title: Revenue Cycle & Operations Coordinator

Location: Hybrid - US

Job Description:

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Wellness resources


• Competitive salary

 

We are looking for a highly organized, detail-oriented Revenue Cycle & Operations Coordinator to support a growing multi-location mental health practice group.

The primary focus of this role is revenue cycle operations, including oversight of billing workflows, follow-up with our offshore billing team, tracking aging and denials, and making sure unresolved claims and patient balance issues continue moving toward resolution.

This is not a hands-on billing position focused on personally working every claim. The role is responsible for keeping workflows organized, making sure issues are assigned appropriately, following up consistently, and escalating problems when needed.
 

In addition to revenue cycle responsibilities, this person will support broader operational priorities across the business, including reporting, research, special projects, vendor coordination, and follow-up across multiple teams and locations.

 

The right person is proactive, organized, comfortable managing multiple priorities, and able to take an issue or project from initial assignment through resolution without needing repeated reminders.
 

This is a hybrid position with remote flexibility and requires working from our Bethesda, MD office at least two days per week.

Key Responsibilities
 

• Oversee day-to-day revenue cycle workflows across multiple locations and manage follow-up with our offshore billing team.


• Monitor accounts receivable, aging, denials, rejected claims, coordination of benefits, patient balances, and other unresolved billing issues.


• Track open items, owners, deadlines, and next steps, and follow through until issues are resolved.


• Coordinate billing concerns raised by clinicians, patients, and internal teams and escalate delayed or recurring problems as needed.


• Prepare recurring billing, payroll, and operational reports for leadership.


• Coordinate across billing, clinical leadership, patient access, credentialing, payroll, vendors, and other internal and external teams.


• Research operational issues and organize information needed for decision-making.


• Support special projects, new processes, system implementations, new locations, medication management, psychological testing, and other business initiatives.


• Provide proactive updates on outstanding issues, team performance, and operational concerns.

 

What We’re Looking For

• Strong organization, follow-through, and attention to detail.


• Able to manage multiple priorities and keep work moving independently.


• Proactive communicator with a strong sense of urgency and accountability.


• Comfortable following up with others and holding team members accountable.


• Strong problem-solving, research, Excel, reporting, and data skills.


• Able to learn new systems and workflows quickly.


• Strong written and verbal communication skills.


• Comfortable handling confidential patient, employee, financial, and business information.


• Prior healthcare revenue cycle, medical billing, or healthcare operations experience preferred.


• Experience with offshore teams, multi-location healthcare, behavioral health, EMRs, CRMs, or payroll systems is a plus.

Compensation

$50,000 annual salary plus benefits. 

About Us
 

We are a growing outpatient mental health practice group with multiple locations. Our team supports clinicians and patients by making sure billing, operational, and administrative workflows run smoothly and issues are addressed in a timely manner.

Flexible work from home options available.
Compensation: $50,000.00 per year
 

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure 

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?