Retail District Manager

Title: Retail District Manager

Location: Grand Rapids,  MI

Work Type: Hybrid

Job ID: R0072001

Job Description:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Retail District Manager, you are responsible for leading all facets of sales, service and operations of a district of Branches within a defined geographic area. Drives daily sales process, leading teams to achieve sales targets, acquire new consumer and business customers, initiate referrals to partners, and deepen all existing customer relationships.

Duties & Responsibilities:

• Works to improve the sales, service and operational skills and behaviors of colleagues.
• Participates in joint calling with colleagues and partners.
• Acts as senior OCR Leader to deepen relationships and build key internal partnerships pursuant to OCR guidelines for the branch market area.
• Leads teams to provide excellent customer service and effectively resolve customers issues.
• Leverages available tools and technology to drive sales and service. Maintains knowledge and educates teams on all products, services, technology and policies.
• Develops key internal partnerships to drive business in market area.
• Actively oversees the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington's culture.
• Oversees the strategic development and implementation of business and sales plans, one on one plans, sales calls, focus calls, onboarding process for new managers, mentoring, coaching, and pipeline management ensuring all sales targets / goals are met.
• Responsible for acquiring and properly allocating resources necessary to support the team / market. Maintains knowledge and educates teams on all products, services, technology and bank policies.
• Develops and fosters strong community relationships. Understands branch sales, service, operations and financial performance.
• Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's degree in Business Administration or related field or equivalent work experience and minimum of 5+ years of Retail Banking experience in Branch Management or similar role.

Preferred Qualifications:

• Previous experience in sales management with an emphasis on business development.
• Strong Leadership skills to drive and lead regional branch sales, service, operations and financial performance within the branch and digital channels.
• Advanced proficiency technology such as mobile services and online banking services.
• Excellent written and verbal communication skills, including professional grammar and demeanor and presentation skills.
• Ability to interact effectively with all levels across the organization and thrive in a collaborative, team -oriented environment.
• Problem solving skills/ability to handle complex issues.
• Ability to multi-task and meet tight deadlines.
• Ability to develop, influence, inspire and motivate colleagues to increase retention.

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.