Reservations - Lost Pines Group Liaison

Title: Reservations - Lost Pines Group Liaison| Full-time

Location: Bastrop United States

Job Description:

Employment type: Full-time (Hybrid)

The Lost Pines Group Liaison is responsible for representing Hyatt Regency Lost Pines to prospective guests over the phone and through email correspondence in a professional and proficient manner. Colleagues must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The position requires the Colleague to retain learned technical skills to communicate efficiently, complete reservations, and run daily reports.

ESSENTIAL JOB FUNCTIONS:

The goal of the position is to focus on our Group Outreach Program: Coordinate group experiences prior to groups arrival, assist with transient calls and emails, answer requests in regard to information on all incremental revenue outlets - Signature Experiences Food & Beverage, Spa & Golf.

• For accurate revenue tracking, outbound calls and revenue booked should be logged regularly and accurately for performance monitoring and financial reporting.

• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision.

• Contact arriving Group Meeting Planners by phone AND email prior to their stay at the resort to help while utilizing suggestive selling methods.

• Ensure accuracy when booking group experiences, making guest room reservations, recognize guests and group needs and requests, and properly communicate requests to the appropriate departments.

• Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue to better maximize our Resort's revenue capabilities.

• Complete the daily checklist and generate and audit reports as assigned.

• Assisting Liaison Team by answering overflow reservations calls during high call volume periods.

• Remain up-to-date on all group experience and amenity offerings, promotions and campaigns, and changes in policies and procedures.

• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction.

• Complete lead forms for all new reservations calls to the compliance expectation.

• Contact all Rezforce leads assigned, and email leads assigned each morning.

Benefits | We care for people so they can be their best. Our colleagues enjoy:

• Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

• Affordable Benefits after 30 days - Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD

• Healthcare FSA - saves you money for medical expenses

• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues

• Discounted Room Nights - for you, your friends and your family!

• Free Parking - convenient and cost-free parking for all our associates

• Paid Time Off - Take the time you need to recharge and stay healthy

• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan

• Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources

• Employee meals - in our cafeteria for full-time, part-time and on-call colleagues

• Tuition Reimbursement: Further your education with our support.

• Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!

• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.