Representative, Customer Service

Title: Representative, Customer Service - REMOTE

Location: USA

Job Description:

Full Time Hourly

Requisition ID: 4349

Are you the next Ubique Employee? Come be a part of our dynamic team!

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities. 

About the Role: Ubique Group is seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is responsible for managing inbound customer communications and delivering exceptional support experiences across multiple channels.

Our Customer Service Representatives play a critical role in identifying customer needs, resolving issues efficiently, and ensuring every interaction reflects our commitment to excellence.

 

Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

 

Responsibilities:

• Manage incoming calls and service tasks
• Identify and assess customers’ needs and provide effective, timely solutions
• Build positive customer relationships through professional and empathetic communication
• Provide accurate product, order, and service information using appropriate systems and tools
• Resolve customer concerns and escalate issues when appropriate
• Follow up with customers to ensure issue resolution and satisfaction
• Maintain detailed records of customer interactions and transactions
• Support departmental goals related to service quality, response times, and customer satisfaction
• Adhere to company communication standards, procedures, and policies

Qualifications:  

• Previous experience in customer service, e-commerce, sales support, or order fulfillment preferred
• Strong phone etiquette and active listening skills 
• Excellent verbal and written communication abilities 
• Strong organizational skills with the ability to multitask and prioritize effectively 
• Ability to work independently and in a fast-paced environment 
• Proficiency with Microsoft Office and/or Salesforce preferred 
• Strong problem-solving and customer resolution skills

Competencies:

• Action Oriented
• Results Driven
• Time Management
• Decision Making
• Communication Skills
• Customer Focus
• Adaptability

Physical Requirements:  

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time

Benefits:

We offer a competitive benefit package that includes:

• No waiting period for medical, dental, and vision benefits - Available on day one
• Company-paid life insurance and employee assistance program for all employees
• 401K with company match
• Employee discount on Ubique Group products
• Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
• Free office chair for remote employees
• Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.

Monday–Friday, 8:00 AM–5:00 PM EST