Renewal Account Manager

Title: Renewal Account Manager

Location: North Sydney Australia

Full Time

Job Description:

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are looking for an experienced Renewal Account Manager to join our Data Quality business. In this critical role, you will retain and expand a large portfolio of existing customers through the management of annual software license renewals. You will be the primary contact for renewal strategy, commercial discussions, customer satisfaction, and ensuring a seamless experience across the renewal cycle.

You will work with Account Managers, Customer Success Sales Leaders, and Technical Support. Your collaborative efforts will focus on resolving issues, safeguarding renewals, identifying growth opportunities, and ensuring our customers continue to derive the full value of their Experian solutions. We ask that you have commercial acumen, experience establishing communication and engagement with prospects capability, contract management, and a proactive mindset.

You will suit a motivated professional with renewal or account management experience, commercial capability, and confidence operating in a SaaS sales environment.

What you'll need to bring to the role & Experian

• Experience in renewals, account management, inside sales or customer success or in a similar revenue retention role
• Advantageous experience managing contract lifecycle, including draft amendments, validating terms, navigating approvals and ensuring compliance.
• Experience with commercial drivers, pricing structures, and customer value propositions
• Advantageous: experience in financial analysis, forecasting, margin review or modelling to support commercial decision-making.
• Experience in technologies such as Salesforce CRM, Power BI and Microsoft Excel.
• Negotiation and influencing skills with the ability to run renewal cycles end to end.
• High attention to detail and disciplined CRM and pipeline management
• Ability to manage competing deadlines and maintain a proactive, organised approach
• A commitment to becoming a product expert and trusted advisor
• Resilience, curiosity, and a continuous improvement mindset

Work that matters - What you'll be doing

• Lead the renewal pipeline and deliver monthly and quarterly targets
• Create timely and accurate commercial conversations to retain and protect customer revenue
• Maintain an understanding of Experian products to qualify, position value, and guide renewal decisions
• Identify cross sell and upsell opportunities within the existing customer base
• Partner with Account Managers on strategic accounts, including customer meetings and road visits where required
• Actively participate in Sales Training Workshops and regular performance discussions
• Champion a strong customer centric culture, ensuring all actions align with regulatory and compliance requirements
• Maintain accurate records, forecasts, and deal status updates within CRM systems
• Collaborate cross functionally to resolve customer issues and ensure a smooth renewal experience

Qualifications

Qualifications

• Minimum 3 years' experience in renewals, account management, or subscription‑based contract management, within SaaS, technology, or enterprise services.
• You will manage a portfolio of renewal contracts end‑to‑end, including quoting, forecasting, risk identification, and customer engagement within defined renewal timelines.
• Solid commercial understanding, including experience working with pricing models, usage data, uplift calculations, and identifying opportunities to retain or grow existing revenue.
• Customer relationship experience establishing communication and engagement with prospects, with experience engaging Procurement, Technology, and important partners to support renewal discussions and resolve issues.
• Experience reviewing and negotiating commercial terms, including renewal clauses, discounts, service usage thresholds, and exception handling with our teams (Sales, Legal, Finance).
• Operational thoughtfulness, including accurate CRM management, documentation standards, pipeline hygiene, Experience prioritizing sales opportunities based on ICP
• Experience maintaining an organized and up-to-date pipeline of opportunities.

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.