Regional Service Manager

Regional Service Manager (West Coast)

Location: Phoenix, Arizona, United States (Regional coverage: West Coast)
Work Arrangement: Primarily Remote
Employment Type: Full-Time, Direct Hire
Travel: 30–50% across the West Coast
Schedule: Primarily Pacific Time

Job Summary

A growing healthcare manufacturing organization is seeking a Regional Service Manager to lead remote technical service professionals and oversee service operations across the West Coast. This position is responsible for team leadership, customer experience, regional performance, process improvement, and resource management.

The Regional Service Manager will work cross-functionally with Sales, Operations, Distribution, and business leaders to improve service delivery, support new service programs, and strengthen customer relationships. The role is primarily remote, operates on Pacific Time, and requires 30–50% travel throughout the West Coast.

THE TEAM YOU WILL BE JOINING

• Join a growing healthcare manufacturing organization focused on improving patient outcomes through innovative products, services, and customer solutions.

• Become a key leader within the Service organization, helping deliver exceptional experiences for customers across an assigned region.

• Partner cross-functionally with Sales, Operations, Distribution, and business leaders to enhance service delivery and support organizational growth.

• Lead a team of remote technical service professionals while building a culture centered around accountability, collaboration, and continuous improvement.

• Help shape scalable service processes that improve efficiency, strengthen customer partnerships, and support long-term success.

• Play a critical role in advancing service operations within a company committed to innovation and excellence.

WHAT THEY OFFER YOU

• The opportunity to own a significant service region and make a measurable impact on customer experience and operational performance.

• A leadership position where you can coach, mentor, and develop a team of technical professionals.

• The ability to influence service strategy, improve processes, and implement solutions that drive meaningful results.

• Exposure to cross-functional initiatives, customer relationships, and high-impact operational projects.

• A collaborative environment where your leadership, ideas, and expertise are valued.

• The opportunity to grow your career with an organization that is investing in its people, customers, and future growth.

WHERE THIS SITS

• Primarily remote in Pacific Time, with 30–50% travel across the West Coast.

WHAT YOU WILL DO

• Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.

• Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.

• Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.

• Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.

• Manage regional resources, budgets, and priorities to align with business goals and customer needs.

• Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships.

THE BACKGROUND THAT FITS

• 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.

• Proven experience leading and developing remote or geographically dispersed teams.

• Strong background in process improvement, project management, and operational excellence.

• Ability to balance strategic planning with hands-on execution in a dynamic environment.

• Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.

• Bachelor’s degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.