Recruiting Operations Specialist

Title: Recruiting Operations Specialist

Location: Boston MA

Market Operations

Hybrid

Contract

Department: Market Operations

Job Description:

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We're looking for a motivated Recruiting Operations Specialist to join the Central Operations team. This role blends hands-on recruiting expertise with day-to-day, customer and worker-facing operations. You'll source, screen, and onboard workers across all classifications while also serving as a local point of contact for customers and Wonoloers where you will resolve issues quickly, build meaningful relationships, and improve the processes that support every placement and shift. This is a hybrid role with some travel to customer sites, and local hiring events are expected, alongside remote recruiting and operations work.

This role has an anticipated duration of 6 months to start with the potential to extend. This role will work Monday–Friday during business hours, though early mornings and evenings may be required during peak periods.

We welcome qualified candidates located in the Boston area and willing to travel within the market.

What you'll do:

• Bring expert-level knowledge of outbound recruiting strategies, screening practices, and onboarding experiences to place and retain workers.
• Source and attract candidates through outbound recruiting platforms, existing worker pools, and hiring events; schedule and conduct interviews to assess relevant knowledge, skills, and aptitude, running experiments to determine effectiveness and maintaining organized notes and SOPs.
• Develop and maintain job descriptions and specifications so the Recruiting Team is well-equipped for interviews and workers receive an accurate picture of the role and expectations.
• Support both Wonolo app and W-2 onboarding processes, working closely with the W-2 Onboarding team to minimize idle time between screening and placement.
• Serve as a local point of contact for customers and workers, monitoring performance of placed candidates and responding quickly to day-of or last-minute issues (no-shows, worker concerns) with fast, effective solutions.
• Travel to Wonolo customer locations (e.g., warehouse or production facilities) to build influential candidate and customer relationships and coordinate with the local Market Team on Wonoloers' on-site experience.
• Identify opportunities for process improvement across recruiting and worker operations, and track metrics (e.g., application-to-interview, interview-to-placed, market performance) to gauge efficiency and inform strategic decisions.
• Partner with Central Operations, Marketing, Product, and regional Market/Sales teams to align on broader strategic initiatives.

Who you are:

• Proven work experience as a recruiter (in-house or staffing agency) and/or 1+ years of experience in staffing, consulting, or operations.
• Solid ability to conduct different types of interviews (structured, competency-based, video, phone, reference checks, etc.).
• Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS).
• Proven experience building effective relationships with internal and external stakeholders.
• Proficient at interpreting data, identifying trends, and using insights to make informed decisions and solve problems.
• Comfortable planning, executing, and monitoring projects in a fast-paced, ambiguous environment with minimal guidance.
• Excellent communication and interpersonal skills; bilingual ability in English and Spanish a plus.
• Access to reliable transportation and the ability to travel within the Boston area.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to aves:

• Marketplace and/or startup experience.
• Experience in the industrial/warehousing environment.

Pay range:

The expected pay range for this position is $27-36/hour. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• Team outings, happy hours, company off-sites, and more!

Important Notice Regarding Fraudulent Recruiting

Disclaimer: We only communicate with candidates through official @wonolo.com email addresses.

Employment scammers may impersonate legitimate recruiters, employers, or recruitment firms, using email, text messages, messaging apps (including, LinkedIn, WhatsApp, etc.), or fake social media accounts to contact you. They may advertise roles that do not exist, claim to represent Wonolo, or use our name and branding without authorization.

Wonolo is aware that individuals posing as recruiters have communicated with job seekers about positions with Wonolo that do not exist. We have received reports that the content and method of communication has varied, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive personal information.

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor's best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.