Recoveries Officer

Title: Recoveries Officer

Location: Adelaide Australia

Full time

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

• Location Adelaide, South Australia.

• 6 month fixed term contract.

• Full time Hours.

• Hybrid Working.

The opportunity

We’re looking for a driven and customer-focused professional to join our team in a dynamic debt recovery role where no two days are the same. This is an exciting opportunity to take ownership of your own portfolio, deliver exceptional customer service, and make a real impact on business outcomes.

In this role, you’ll take the lead in managing and recovering outstanding debts through a proactive and strategic approach. You’ll explore all available collection avenues, using a combination of negotiation skills, investigation tools, and industry expertise to achieve timely and effective results.

You’ll thrive in a fast-paced environment where success is measured not only by achieving revenue targets and service standards, but also by the quality of relationships you build. From engaging with clients and third parties to collaborating with legal partners, you’ll be a key point of contact, ensuring a seamless and professional experience for all stakeholders.

About QBE 

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. 

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As  part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New role

• Delivering a High level of customer service to your portfolio, clients and third parties.

• Collecting debts in a timely and effective manner

• Ensuring all collection avenues are investigated

• Achieving revenue targets and service standards

• Issuing litigation, utilising search tools, skip tracing and field calling for outstanding debts

• Working effectively as part of a team including contribution of new ideas, process improvements, team activities and incentives

• Building and maintaining strong relationships with business contacts including legal firms, clients and other external parties as required

About You

• Experience in Insurance and or recoveries is highly regarded

• Strong written and verbal communication skills

• Excellent negotiation skills

• The ability to prioritise and balance multiple tasks

If you have a strong work ethic, team player attitude and the willingness to make a difference then this could be the role for you.

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• ​Life Leave, supporting the life events we all experience, leaving your annual leave for rest