Real-World Dat Engagement Manager

Title: RWD Engagement Manager

Job Description:

Location: Remote, United States

Employment Type: Full Time

Job ID: R-1751

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.  

Together, we help our clients: 

• Assess the market need and competitive landscape 
• Know precisely which drugs to prioritize in their portfolio
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch 

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on. 

About The Role:  

As a Norstella RWD Engagement Manager, you will own the end-to-end success of client engagements, ensuring reliable delivery, operational efficiency, and strong client outcomes across Norstella’s Real-World Data solutions. This role is centered on technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work.

You will act as the primary client success owner for assigned engagements—overseeing timelines, deliverables, communications, and internal alignment to ensure clients realize sustained value from Norstella’s RWD offerings. You will work closely with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and drive consistent, high-quality outcomes.

This role is well-suited for a leader who thrives at the intersection of client partnership, operational rigor, RWD knowledge (Open Claims, Closed Claims, EMR data), and team coordination, and who is motivated by improving processes, scaling delivery, and enabling long-term client satisfaction and retention.

Key Responsibilities – Client Success & Relationship Management

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.

Key Responsibilities – Operational Execution & Delivery Excellence

• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.

Key Responsibilities – Team Leadership & Collaboration

• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.
• All other duties, as assigned.

Required Experience

• Master’s degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field
• 5–6 years of experience in client success, engagement management, and delivery operations.
• 1-2 years of experience in coding with SQL
• Domain knowledge in working with commercial, market access, HEOR and epi clients
• Experience managing multiple concurrent client engagements with life sciences.
• Significant experience working with Real-World Data (Open Claims, Closed Claims, EMR data) and supporting life sciences delivery models.
• Strong organizational, communication, and stakeholder management skills.

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.  

The expected base salary for this position ranges from $150,000 to $180,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.