QA Analyst

Title: QA Analyst - Sportsbook

Location: Hollywood, Florida, United States

Job Description:

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We are seeking a detail-obsessed and highly motivated QA Analyst to join our Sportsbook team.

As a Sportsbook QA Analyst, you will be the customer’s advocate. The eyes and ears ensuring every market, price, and offer that reaches our app is accurate, relevant, and compliant. Through continuous real-time monitoring, systematic checklist execution, and sharp pattern recognition, you will identify issues before they impact customers, escalate them quickly, and partner across the business to drive them to resolution.

The role requires close collaboration with teams across the business, including Trading, Content Operations, Event Control, Planning, and Product. You’ll work in a fast-moving environment, so strong organization and the ability to prioritize under pressure are essential.

Key Responsibilities

Daily Monitoring & Assessment

• Perform real-time surveillance of sportsbook application functionality and content accuracy across all betting markets

• Execute comprehensive daily QA checklists, systematically reviewing app features, content, and offerings

• Test user experience flows like bet placement, promo activation and app navigation.

• Proactively identify potential issues beyond standard procedures, recognizing patterns in recurring problems

• Increase surveillance during major sporting events and tentpole windows, and provide post-release monitoring for new features and updates

Strategic Quality Assessment

• Verify implementation of the Planning team’s content strategies and offerings

• Challenge content plans when a customer-experience or strategy conflict arises, backed by real-time data

• Recommend content prioritization adjustments based on live performance and customer behavior

• Confirm all offered betting products are compliant and within regulatory requirements

• Map the customer journey, identify pain points, and recommend user-flow optimizations

Documentation & Communication

• Produce detailed daily QA reports with clear issue prioritization and customer-impact assessment

• Escalate critical, customer-impacting issues to the appropriate teams immediately

• Provide clear, actionable feedback to Trading, Content Operations, Product, and Tech teams

• Maintain accurate records of all identified issues, resolutions, and resolution times

• Support incident channel verification and sign-off processes

Job requirements

What are we looking for?

A meticulous, customer-obsessed QA professional who takes pride in catching what others miss.

• 1+ year of experience in QA, content operations, trading, or a related sportsbook/online gaming function

• Strong, demonstrable sports betting knowledge. You understand the sporting calendar, can easily identify leagues across the globe, and grasp how markets, prices, and bet types work.

• Exceptional attention to detail and QA rigor. Use a systematic approach to checklists paired with the instinct to spot anomalies and connect unrelated issues into systemic problems

• The ability to multi-task and work on multiple issues simultaneously, with strong organization skills

• Clear written and verbal communication, with the confidence to escalate and to challenge plans constructively

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

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