Provider Relations Associate

Title: Provider Relations Associate, Remote

Location

New York, New York (Remote)

Department

Operations

Employment Type

Full-Time

Compensation

45K

Job Description:

Zeel is hiring a remote Provider Outreach & Support Associate to help grow and support our network of massage therapists and wellness providers across the country.

This is a people-focused, early career, detail-oriented remote role for someone who communicates well, follows through consistently, and is comfortable working independently in a fast-moving environment. You’ll speak directly with prospective providers, guide them through onboarding and credentialing, support active therapists on the platform, and help ensure providers have a positive experience working with Zeel.

This position is fully remote; however, applicants must be located within the United States.

Primary responsibilities include:

• Communicating with prospective therapists and providers via phone, text, and email


• Guiding providers through the application, onboarding, and credentialing process


• Conducting provider outreach and consistent follow-up with applicants and active providers


• Re-engaging therapists who are no longer active on the platform


• Coordinating with internal teams to support provider success and provider experience


• Assisting with orientations and onboarding sessions


• Helping organize and improve internal processes, workflows, and operational projects


• Monitoring provider network coverage and identifying operational gaps


 

Our ideal candidate is:

• An excellent written and verbal communicator


• Organized, detail-oriented, and dependable


• Comfortable speaking on the phone regularly


• Tech-savvy and able to learn systems quickly


• Thoughtful, empathetic, proactive, and resourceful


• Able to manage multiple responsibilities without losing track of details


• Comfortable working independently and taking ownership of their work in a fully remote environment


• Someone with strong judgment and consistent follow-through who works well both independently and collaboratively


 

We care far more about qualities like judgment, reliability, communication, empathy, and follow-through than about any one specific background or career path.

Candidates with backgrounds in customer support, healthcare coordination, recruiting, admissions, hospitality, operations, client services, education, or provider relations are encouraged to apply.

Experience with Salesforce or other CRM systems, as well as Slack, Zoom, Gmail, and other remote collaboration tools, is preferred.

Interest in serving U.S. veterans and supporting access to care is important to us.

If this sounds like a role where you would thrive, we encourage you to apply.

About Zeel 

At Zeel, we're more than just a health and wellness platform; we're a team that thrives on collaboration, integrity and innovation. We offer a supportive environment of hands-on professionals in a purpose-driven culture. We're passionate individuals ready to tackle challenges, learn from one another, and create a next-generation health and wellness company based on non-opioid pain management and cutting-edge technology. Zeel allows customers and patients to seamlessly book in-home treatments through a nationwide network of  providers. Through massage therapy, physical therapy, AI-powered exercise, and behavioral therapy, we lift people out of mental and physical pain without the devastating side effects of prescribed and over-the-counter medications. We take special pride in serving our nation's veterans through VA Medical Centers in more than 20 states. 

If you are looking for a place where your work can impact hundreds of thousands of Americans in need of care, consider joining us in our mission. 

Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Benefits include

• Generous PTO


• Medical, dental & vision benefits 


• 401K (with company match) 


• Fully remote/WFH 


• Complimentary/discounted massages