Process Analyst and Technical Writer

Title: Process Analyst and Technical Writer (Remote - Australia/Flexible)

Location: AUS
Job Category: Banking and Financial Services

Remote

Job Description:

Introduction

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

Description

About the role

The Process Analyst and Technical Writer supports Customer Engagement Teams by identifying and documenting key business processes for Project Symphony and the Transformation Program, ensuring compliance with CPS230 and a smooth transition to the new Administration Platform.

This role involves analysing, creating new and reviewing current operational procedures, preparing them for publication in Confluence, and contributing to change management tasks such as quick reference guides and learning materials. Effective communication and collaboration with stakeholders are essential to produce high-quality documentation and support change initiatives for Project Symphony.

What you will be doing in this role

• Work with the Organisational Change Manager, Business Transition Project Manager and business on Impact Assessments to inform Change and Communication Plans.


• Produce high-quality deliverables including procedures, guides and Confluence content.


• Assist with the gap analysis of all content on Confluence in relation to procedures


• Assist in building a comprehensive matrix to identify what needs to be updated, combined, deleted and created


• Create and deliver plan to uplift and deliver content


• Support the review and refresh existing content


• Create new content collaborating with internal and external stakeholders


• Work with the Knowledge and Training teams to update the Knowledge Repository

 

Specific duties, deliverables and reporting lines may vary from time-to-time dependant on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed.

What we’re looking for

Qualifications

• Relevant tertiary qualification (desirable)

• Association of Superannuation Funds of Australia (ASFA) qualification or accreditation (desirable)

Knowledge, Skills & Experience

Essential

• Minimum 2 years’ experience in technical writing

• Demonstrated ability to identify patterns, inefficiencies and opportunities for improvement within writing and documentation processes

• Ability to translate complex technical information and jargon into clear, plain language

• Proven ability to collaborate with internal and external stakeholders to produce accurate, relevant and impactful content

• Enthusiastic, adaptable and proactive, with a strong willingness to learn and take on new challenges

Desirable

• Experience and knowledge of superannuation schemes and legislation

• Understanding of change management frameworks and disciplines

Why join CSC? 

• Flexible work environment, with remote working options. 
• Collaborative, diverse and supportive culture where knowledge-sharing is valued
• Opportunity to grow and develop your career

What you’ll get in return

A career where you belong

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
 

How to apply

To apply for this opportunity, please submit your application via the Apply link in this advertisement, including a short cover letter along with your current resume.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.