Principal Customer Experience Designer

Title: Principal CX Designer - Remote

Location: Remote, United States

Full time

job requisition id

R562919

Job Description:

 

Work Flexibility: Remote

Stryker is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every moment. In this role, you will shape enterprise-wide customer experience practices and help teams deliver human-centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards, this is a chance to make a company-wide impact.

What you will do

• Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
• Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
• Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
• Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition.
• Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
• Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
• Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager.
• Measure experience performance by defining and tracking outcomes (for example: task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.

What you will need

Required

• Bachelor’s degree (minimum).
• Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field.
• Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
• Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design.

Preferred

• Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
• Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
• Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.

Additional Information

• Work arrangement: This role is remote; however, there will be priority consideration given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.

United States of America Pay Ranges:

• Puerto Rico: $102,600 - $171,000 USD Annual
• USN: $118,000 - $196,700 USD Annual
• US5: $123,900 - $206,500 USD Annual
• US10: $129,800 - $216,400 USD Annual
• US15: $135,700 - $226,200 USD Annual
• US20: $141,600 - $236,000 USD Annual
• US30: $153,400 - $255,700 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. 

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.