Premium Auditor

Title: Premium Auditor

Location: US-WI-West Bend | US-WI-Madison | US-WI-Milwaukee

Department: Underwriting

Job Description:

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The Premium Auditor is responsible for independently conducting detailed audits of policyholders’ operations and financial records to ensure accurate insurance premium determination. This role involves conducting physical and hybrid audits across multiple lines of business, serving as a technical subject matter expert, mentoring junior audit staff. The Premium Auditor plays a key role in mentoring less experienced auditors, supporting quality assurance efforts, and contributing to departmental training initiatives

Work Location

This position offers both remote and hybrid work locations out of our West Bend or Madison, WI office.  The ideal candidate must currently reside in SE Wisconsin for this opportunity.  You may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.    

The internal deadline to apply is 9/22/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications

• Conduct premium audits by examining policyholder operations and financial documentation to determine actual exposure in accordance with insurance coverage.
• Schedule and perform physical and hybrid audits across various lines of business, including Workers Compensation, General Liability, Auto Liability, and Garage.
• Identify and collect appropriate documentation to complete thorough and accurate audits.
• Analyze and interpret financial data to calculate correct earned premiums.
• Apply and interpret auditing standards using industry manuals such as the Basic Manual for Workers Compensation and Employers Liability Insurance, ISO Commercial Lines Manual, SCOPES, and PAAS Reference Materials.
• Collaborate professionally with agents, underwriters, policyholders, and internal teams to clarify audit results and resolve discrepancies.
• Support quality assurance and peer review processes by validating complex audits for accuracy and compliance.
• Serve as a technical mentor to Premium Auditor I and II associates, providing guidance on audit procedures and regulatory interpretation.
• Assist with departmental training by sharing expertise in manuals, classifications, and audit process best practices.
• Contribute to process improvements and audit documentation updates based on emerging trends or regulatory changes.

Preferred Experience and Skills

• 4-6 years of premium audit hybrid or field experience across multiple lines of business.
• Knowledge of insurance manuals and industry standards (e.g., NCCI, ISO, PAAS).
• Organizational, analytical, customer service and interpretive skills
• Proficiency in Microsoft Office and data entry software
• Ability to work independently and manage multiple assignments.
• Effectively multi-task and work in a fast-paced, team-oriented environment
• Written, verbal & interpersonal communication skills

Preferred Education and Training

• Bachelor’s degree in Business, Finance or related field
• Completion of Program in General Insurance
• Course work towards Associate in Premium Auditing designation

Salary Statement

The salary range for this position is $61,549-$96,505.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.  

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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