Personal Care Specialist

Personal Care Specialist

Location:Remote, Ontario, Canada

Category:Pharmacy & Clinical

widget:Full time

Job ID:R266712

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:
Serves as the consistent and expert primary contact for patients, guiding and supporting them through
reimbursement, copay management, and pharmacy coordination across all phases of their medication
journey.
Communicates directly with patients to gather information, educating on program services (including
injection training, pharmacy options, and coverage support), and empowering patients to navigate their
therapy.
Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies,
insurance companies, and other partners to resolve obstacles and ensure timely access to medication.
Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding
and ongoing patient support.
Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and
biologic coordinators as required by territory.
Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for
each patient.
Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requirements:
Bilingualism (English/French) is an asset (requirement for province of Quebec)
Experience in customer service setting
Assets:
Post-secondary education certificate, diploma, or degree (preferred)
Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support
(asset)
Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Exceptional customer service skills and phone etiquette
Detail and results oriented, with strong analytical and organizational skills
Excellent time management and sense of urgency
Ability to collaborate effectively and work autonomously in a remote home office environment
Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
Ability to manage multiple priorities and adapt to change and ambiguity
Proficiency with Microsoft Office and confidence using technology
Commitment to continuous improvement and adherence to program standards

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Salary Range*

$48,000 CAD - 74,030 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies