Performance Partner - Claims

Title: Performance Partner - Claims

Location: Sydney Australia

Job Description:

• Hybrid working with 50% office attendance for flexibility and collaboration
• Drive business performance through actionable insights and stakeholder engagement
• Partner for Senior claims stakeholders to help influence data-driven decision making.

As a Performance Partner, you'll translate performance data into clear actions that improve operational, financial, and customer outcomes. This is your opportunity to make a real impact by turning data into actionable strategies that drive operational, financial, and customer outcomes.

What You'll Do

• Build strong relationships with the Claims Leadership Team, providing insights that drive effective decision-making and business performance
• Collaborate with Finance, Actuaries, Product, Pricing, and Reinsurance to ensure consistent interpretation of results and connect operational teams
• Lead the design and development of benefits tracking for key initiatives, supporting strategic goals and business metric setting
• Facilitate workshops and presentations to clarify requirements, gain endorsement, and maintain stakeholder engagement throughout projects
• Mentor and coach Data & Reporting Analysts, fostering a high-performing and engaging team environment
• Champion the use of reporting tools and metrics to enhance business performance and support change programs

What You'll Bring

• Relevant degree in Business, Economics, Finance, or Statistics (mandatory)
• Minimum 3 years' insurance industry experience in a decision-making role, with deep understanding of reporting functions and claims operations
• Advanced skills in Microsoft Excel, PowerPoint, and Word, applied to business analysis and reporting
• Proven ability to manage senior stakeholders, coach team members, and deliver quality outcomes
• Strong business acumen, problem-solving skills, and understanding of insurance industry metrics
• Excellent presentation and written communication skills, with a collaborative and consultative approach

What You'll Enjoy

Access our award‑winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance‑based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We are passionate about creating a diverse, accessible, and inclusive culture where people feel valued, connected, and supported.