People Services Assistant

Title: People Services Assistant

Location: London England GB

Hybrid

London Magic Office, People

Full time

Job Description:

About Charlotte Tilbury Beauty
Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role
As part of the People team, this role provides administrative support for structured and repeatable activities that benefit from consistency and coordination across People Services.

The role supports key operational processes including benefits administration, recognition programmes and employee lifecycle gifting, helping to ensure a consistent and positive employee experience. It also contributes to the smooth running of People Services through support in areas such as purchase order management, IR35 administration and documentation management. Alongside day-to-day operations, the role also supports continuous improvement of People processes, helping to drive our strategy forward and deliver a MAGICAL experience for our Charlotte Tilbury Family! 

Reporting to the People Services Manager, the role works closely with the People Services team, as well as the People Governance & Projects Manager and Reward, to ensure processes, materials and communications are accurate and up to date.

As a People Services Assistant you will

• Provide administrative support for benefits processes, working in coordination with Reward and People Services
• Coordinate recognition programmes (e.g. Tilbury Pots, Long Service Awards), ensuring timely and accurate delivery
• Manage employee lifecycle gifting processes, including onboarding and life events
• Support the administration of airport passes for Travel Retail employees, including coordinating documentation, tracking requests and ensuring timely processing in line with operational requirements
• Support IR35 administration, including documentation collation and tracking in line with established processes
• Manage purchase orders and support spend tracking across People Services, ensuring accuracy and visibility
• Maintain trackers and records to support consistent and organised delivery of People Services activities
• Support the preparation and updating of People Services materials, communications and documentation to ensure they remain accurate and up to date
• Assist with employee data collation and reporting where required (e.g. for benefits renewals or audits)
• Provide support for People Services activities, projects and cyclical processes as required
• Work collaboratively with the wider People team to ensure smooth coordination of activities and a consistent and MAGICAL employee experience

About you

• Strong attention to detail with the ability to manage and organise administrative processes accurately
• Demonstrates integrity and professionalism when handling sensitive information
• Well organised, with the ability to manage multiple tasks and meet deadlines
• Strong communication skills and ability to work collaboratively with different teams
• Proactive and reliable, with a willingness to support team priorities as needed
• Comfortable working with systems and data, with good knowledge of MS Office
• Experience in an administrative or HR support role (desirable)
• Passion for all things beauty and an avid follower of social media, trends and industry news. 

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.