People Business Partner, Operations

Title: People Business Partner, Operations

Location: New York City

Employment Type: Full time

Location Type: Hybrid

Department: BusinessPeople

Compensation: Base Salary $144K – $180.5K

Department: Business

Job Description:

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

What You’ll Be Doing:

Grow Therapy is hiring a People Business Partner to serve as a deeply embedded partner to our Operations organization and help create the conditions for high performance across a large, fast-moving exempt and non-exempt workforce. This person will be closest to the day-to-day employee experience – helping Supervisors and Managers navigate complex people decisions, strengthen their leadership, and address issues with clarity, care, and sound judgment. They will also help build scalable programs that make our approach to performance, feedback, learning, and engagement stronger and scalable over time.

People Advisor & Frontline Leadership Partner — Operations (80%)

You'll be a trusted, highly visible partner to Supervisors and Managers across Operations – the person they turn to for practical guidance, thoughtful coaching, and help to create a high bar, high car environment. That means:

• Coaching frontline leaders. You help Supervisors and Managers build confidence and capability – delivering clear feedback, setting expectations, and addressing issues early.

• Navigating employee relations. You lead employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations, with the judgment to know when and how to escalate.

• Driving performance and accountability. You guide leaders through goal setting, performance improvement, recognition, and fair decision-making, helping teams maintain a high bar with high care.

• Creating clarity and consistency. You help leaders apply People policies and practices consistently across an exempt and non-exempt workforce, partnering closely with Talent Activation, People Operations, and Legal when needed.

• Staying close to the business. You build strong relationships across Operations, understand the realities of the day-to-day work, and use themes from engagement signals, and leader conversations to surface risks and opportunities.

Build Scalable Talent Practices Across Operations (20%)

• Run evergreen programs and special projects that continuously improve how we approach performance, feedback, learning, and engagement across Operations

• Support annual and quarterly planning and roadmapping for Operations people priorities

• Use quantitative and qualitative data to spot trends, surface insights, and proactively shape people decisions before issues arise

Who You Are

• You're an experienced People Business Partner with experience supporting a multi-state, fast-paced workforce that includes both exempt and non-exempt employees. You have at least 5 years of experience in an HRBP or People Partner role with strong emphasis on supporting non-exempt populations; even better if you have firsthand experience working in a frontline or customer-facing operational role, giving you a practical understanding of the day-to-day realities facing the teams you’ll support.

• You know how to develop first time managers, especially those on the frontlines. You know how to meet newer leaders where they are, ask the right questions, give direct feedback with care, and build credibility quickly.

• You're willing to roll up your sleeves. You enjoy being close to the day-to-day work, diving into the details, and working alongside earlier career leaders to move issues forward. You use that context to make better decisions, identify patterns, and improve how the organization operates.

• You bring excellent judgment. You can balance empathy, risk, and business needs; handle sensitive information with discretion; and know when to act independently versus pull in the right partners.

• You're a high-performance operator. You manage a dynamic portfolio of work, follow through reliably, and bring structure and momentum to ambiguous, complex situations.

• You're a clear, adaptable communicator. You can simplify complex issues, write strong documentation, and tailor your approach for employees of differing levels and roles.

• You're analytical and systems-minded. You use data and business context to identify trends and translate recurring challenges into practical, scalable solutions.

Employment Type: Full Time, Exempt
Base Compensation: $144,000-$180,500 USD

This is a hybrid role with the expectation to work onsite from our New York City hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Full Time Employee Benefits:

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.

• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)

• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.

• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge

• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.

• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.

• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.

• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.

• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.

• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report.

Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates.

AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.