Payment Operations Specialist

Title : Payment Operations Specialist

Location: Chicago, IL

Job Description:

The Payment Operations Specialist prepares and processes Topstep's daily trader payouts under documented controls across ACH, Wise, wires, and Aeropay. Topstep is hiring two Specialists as part of bringing payout processing in-house. These roles absorb the work currently performed by a 4-5 person offshore team as automation matures - so the job combines disciplined daily execution with active participation in cutover and the adoption of new automated workflows.

Key Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

Daily Payout Processing

• Prepare ACH, Wise, and wire batches according to runbooks and daily cutoffs.
• Process returns, retries, and payout exceptions accurately and on time.

Records & Controls

• Operate as maker only: never validate or release your own work; every batch passes checker review.
• Maintain accurate, complete records for independent reconciliation by Accounting.
• Flag anomalies and control gaps immediately.

Transition & Automation Adoption

• Execute cutover tasks as offshore work transitions in-house.
• Adopt new automated workflows as TRM and batch automation land; suggest runbook improvements from the front line.

Required Qualifications and Key Competencies

• 2 + years of operations experience in payments, banking, or fintech.
• High attention to detail and strong process discipline.
• Comfort working to firm daily cutoffs.
• Clear written records and communication.

Preferred Qualifications

• ACH or wire processing exposure.
• Familiarity with Wise or Aeropay.
• Experience in audit-controlled environments.

Company Culture & Perks

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 
• Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded. 
• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

• $27.88 - $33.65 hourly.
• Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume!

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Notice of Use of Artificial Intelligence in Recruitment and Hiring: Notice Pursuant to 775 ILCS 5/2-102(L). Topstep LLC uses artificial intelligence ("AI") in connection with its recruitment and hiring process. Examples include, but are not limited to, AI tools used to improve job descriptions, generate interview questions, draft communications, assist with scheduling, and source candidates, as well as AI features built into third-party platforms such as LinkedIn, Indeed, and Glassdoor. Topstep will not use AI that has the effect of subjecting employees or applicants to discrimination on the basis of any protected class under the Illinois Human Rights Act.